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Apprentice Traveler
briangibb
Posts: 2
Registered: ‎20-06-2012
Location: Canada

Lost all maps on recent update

On June 6 I was advised that there were map updates for my TomTom (TomTom One - 130).  Two weeks later I got around to following the email's download instructions.  After trying to update my unit I was informed that it did not have enough memory.  Making matters worse, in the process of trying to install the map updates my existing maps were erased.  After several more unsuccessful attempts I contacted the TomTom support team by phone.  After that I spent close to 5 hours in two different sessions with two different support team staff,  I still don't have the problem resolved and my TomTom still announces  No Maps Found!

 

This morning I received an email from the TomTom support people telling me "unfortunately that was the last step to solve the issue, there is no further troubleshooting and we cannot fix the issue, the GPs is no longer under warranty and we cannot replace it, we are really sorry about this inconvenience."  GREAT - I've lost the use of my unit; I've lost the voice that I paid extra for and I've lost the recent maps that I purchased.  To the best of my knowledge I was never warned that TomTom's map update might render my TomTom unusable.

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Elite Voyager
Elite Voyager
dhn
Posts: 12,141
Registered: ‎01-03-2011

Re: Lost all maps on recent update

If the map WAS downloaded, you should find it here:


c:\documents and settings\yourname\my documents\TomTom\Home\Downloads\Complete\Maps\

 

and you can try to install it manually without using Home. See here:

http://www.tomtomforums.com/t18197-how-install-downloaded-map-without-using-home.html

 

See if that works.

-------------------------------------------
I am a moderator at Tomtomforums.com, an independent community of Tomtom customers. .....I am not a TomTom employee.
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Apprentice Traveler
frustratedowner
Posts: 2
Registered: ‎28-07-2013
Location: US

Re: Lost all maps on recent update

This same thing happened to me!

TomTom sent a reminder that updates were available.

I was going out of the country & wanted to make sure I had the latest maps.

I did the update & lost everything!!!

TomTom my hats off to you, what a way to up your sales!!!

I am a Realtor & will tell everyone I every meet about this scam...

If it's not a scam, then TomTom should replace the item they broke, at no cost to the consumer they just took advantage of!!!

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Zsolt
Posts: 21,090
Kudos: 2,367
Solutions: 551
Registered: ‎16-10-2011
Location: United Kingdom

Re: Lost all maps on recent update

When you say everything, what do you mean? And please don't say everything but specify it.

Tip: Help others identify useful content by clicking the kudos thumbs, and by selecting the best answer to your question as the accepted solution


Report map errors (MSR Tool - link)
Actual devices: GO 820 Top Gear Edition, GO 825, Start 60, One XL, GO 600, GO 1000, VIA 120, VIA 135, TomTom Android; Old devices: TomTom WM, GO 530, XL IQ Routes LIVE
How to contact TomTom's Customer Services (link)
TomTom's Customer Services numbers (thx Niall) (link)
How to soft reset your device (link)


I am NOT a TomTom employee, just a user like others.
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Apprentice Traveler
briangibb
Posts: 2
Registered: ‎20-06-2012
Location: Canada

Re: Lost all maps on recent update

If that other person's experience,following a map update, was similar to mine, when s/he says s/he lost "everything" I imagine that his/her TomTom was rendered unusable ... no maps at all, no GPS directions nor feedback, nothing ... the unit basically stopped working because its entire data base was lost.

 

Very frustrating to put it mildly!!

 

Brian Gibb

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Apprentice Traveler
frustratedowner
Posts: 2
Registered: ‎28-07-2013
Location: US

Re: Lost all maps on recent update

All maps are gone, it simply says No maps found!

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Zsolt
Posts: 21,090
Kudos: 2,367
Solutions: 551
Registered: ‎16-10-2011
Location: United Kingdom

Re: Lost all maps on recent update

Which device do you have?

Tip: Help others identify useful content by clicking the kudos thumbs, and by selecting the best answer to your question as the accepted solution


Report map errors (MSR Tool - link)
Actual devices: GO 820 Top Gear Edition, GO 825, Start 60, One XL, GO 600, GO 1000, VIA 120, VIA 135, TomTom Android; Old devices: TomTom WM, GO 530, XL IQ Routes LIVE
How to contact TomTom's Customer Services (link)
TomTom's Customer Services numbers (thx Niall) (link)
How to soft reset your device (link)


I am NOT a TomTom employee, just a user like others.
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Apprentice Traveler
dean_opper
Posts: 2
Registered: ‎26-06-2014
Location: US

Re: Lost all maps on recent update

the same thing just happened to me right now..

 

what was lost, all of my favorites, all of the past places i have been, every place I have ever been.

 

its all gone like its a new GPS with no data on it.

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Apprentice Traveler
dean_opper
Posts: 2
Registered: ‎26-06-2014
Location: US

Re: Lost all maps on recent update

luckily it made a backup, of what i don't know. it is restoring now and i hope it puts everything back.

why can't it just update the map and leave the rest alone??
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Staff
MikkoK
Posts: 3,755
Registered: ‎24-01-2013
Location: Netherlands

Re: Lost all maps on recent update

Hi Dean,

Welcome to the forum!

I think you'll find an answer at http://us.support.tomtom.com/app/answers/detail/a_id/7142

Cheers, Mikko
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