29-02-2012 05:44 PM
When I got my device I purchased, downloaded (took 8 hours), and installed the Western Europe map.
Now every time I connect my tomtom via, it starts to download the US/NA map. I don't need it.
I've cleared my internet cache, the MyTomTom cache, uninstalled & reinstalled MyTomTom, and it keeps down loading.
Is there any way to stop this? Or am I just going to have to suffer through a 7+ hour download of the map and then another 7+ hour download of the western Europe map?
29-02-2012 06:38 PM
When you get to 'Get New Items' screen, can't you uncheck the map you don't want?
29-02-2012 06:48 PM - edited 29-02-2012 06:51 PM
No it's just continously downloading.
That screen only shows the Western Europe map (the one currently installed on my device) available for download. If I check that and try to download it, I get the "Please wait until your download has finished" message.
29-02-2012 06:57 PM
You'll need to call CS at 866-486-6866 and ask for a supervisor or 2nd level support to kill the job on your account. I doubt the 1st level knows how to do it.