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Master Traveler
Contrail_25
Posts: 4
Registered: ‎29-02-2012
Location: US

How to stop a map download

When I got my device I purchased, downloaded (took 8 hours), and installed the Western Europe map.

 

Now every time I connect my tomtom via, it starts to download the US/NA map. I don't need it.

 

I've cleared my internet cache, the MyTomTom cache, uninstalled & reinstalled MyTomTom, and it keeps down loading.

 

Is there any way to stop this? Or am I just going to have to suffer through a 7+ hour download of the map and then another 7+ hour download of the western Europe map?

 

 

 

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Elite Voyager
Elite Voyager
dhn
Posts: 12,352
Registered: ‎01-03-2011

Re: How to stop a map download

When you get to 'Get New Items' screen, can't you uncheck the map you don't want?

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I am a moderator at Tomtomforums.com, an independent community of Tomtom customers. .....I am not a TomTom employee.
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Master Traveler
Contrail_25
Posts: 4
Registered: ‎29-02-2012
Location: US

Re: How to stop a map download

[ Edited ]

No it's just continously downloading.

 

That screen only shows the Western Europe map (the one currently installed on my device) available for download. If I check that and try to download it, I get the "Please wait until your download has finished" message.

 

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Master Traveler
Contrail_25
Posts: 4
Registered: ‎29-02-2012
Location: US

Re: How to stop a map download

Maybe it's something to do with the lifetime map update service? I have that for the USA/Canada/Mexico map....which is the one downloading.

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Elite Voyager
Elite Voyager
dhn
Posts: 12,352
Registered: ‎01-03-2011

Re: How to stop a map download

You'll need to call CS at 866-486-6866 and ask for a supervisor or 2nd level support to kill the job on your account. I doubt the 1st level knows how to do it.

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I am a moderator at Tomtomforums.com, an independent community of Tomtom customers. .....I am not a TomTom employee.
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Novice Explorer
Benp
Posts: 1
Registered: ‎28-09-2013
Location: Australia

Re: How to stop a map download

Why can't TomTom just put  cancel button in. I accidentally checked the europe map as well as the Australia map i want and now have to download 3GB of unwanted data via my internet connection. Is TomTom going to pay for the extra data that they're making me use????

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Master Traveler
thezerocool
Posts: 4
Registered: ‎16-07-2012
Location: United Kingdom

Re: How to stop a map download

Agreed, a button to stop would be really useful for the customer.  No good having it just at head office.

 

I have linked up my phone to my pc to do a update on a application only whilst I'm out on the road, I let it do all update which I now realise includes a map when I wont be able to update the map due to time and data restrictions.  A lack of a cancel button means I cant even do the software update until the que clears.   Raaaaaaaa!

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