29-02-2012 05:44 PM
When I got my device I purchased, downloaded (took 8 hours), and installed the Western Europe map.
Now every time I connect my tomtom via, it starts to download the US/NA map. I don't need it.
I've cleared my internet cache, the MyTomTom cache, uninstalled & reinstalled MyTomTom, and it keeps down loading.
Is there any way to stop this? Or am I just going to have to suffer through a 7+ hour download of the map and then another 7+ hour download of the western Europe map?
29-02-2012 06:38 PM
When you get to 'Get New Items' screen, can't you uncheck the map you don't want?
29-02-2012 06:48 PM - edited 29-02-2012 06:51 PM
No it's just continously downloading.
That screen only shows the Western Europe map (the one currently installed on my device) available for download. If I check that and try to download it, I get the "Please wait until your download has finished" message.
29-02-2012 06:57 PM
You'll need to call CS at 866-486-6866 and ask for a supervisor or 2nd level support to kill the job on your account. I doubt the 1st level knows how to do it.
28-09-2013 05:39 AM
Why can't TomTom just put cancel button in. I accidentally checked the europe map as well as the Australia map i want and now have to download 3GB of unwanted data via my internet connection. Is TomTom going to pay for the extra data that they're making me use????
31-10-2013 11:51 AM
Agreed, a button to stop would be really useful for the customer. No good having it just at head office.
I have linked up my phone to my pc to do a update on a application only whilst I'm out on the road, I let it do all update which I now realise includes a map when I wont be able to update the map due to time and data restrictions. A lack of a cancel button means I cant even do the software update until the que clears. Raaaaaaaa!