Map installation

[Contrail_25]

When I got my device I purchased, downloaded (took 8 hours), and installed the Western Europe map.

Now every time I connect my tomtom via, it starts to download the US/NA map. I don't need it.

I've cleared my internet cache, the MyTomTom cache, uninstalled & reinstalled MyTomTom, and it keeps down loading.

Is there any way to stop this? Or am I just going to have to suffer through a 7+ hour download of the map and then another 7+ hour download of the western Europe map?

[dhn]

When you get to 'Get New Items' screen, can't you uncheck the map you don't want?

[Contrail_25]

No it's just continously downloading.

That screen only shows the Western Europe map (the one currently installed on my device) available for download. If I check that and try to download it, I get the "Please wait until your download has finished" message.

[Contrail_25]

Maybe it's something to do with the lifetime map update service? I have that for the USA/Canada/Mexico map....which is the one downloading.

[dhn]

You'll need to call CS at 866-486-6866 and ask for a supervisor or 2nd level support to kill the job on your account. I doubt the 1st level knows how to do it.