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New Traveler
DeborahL
Posts: 1
Registered: ‎21-05-2011
Location: United Kingdom

How do I get my Clio Carminat TomTom to see my new map of France?

I have just bought a map of France for my holiday starting on Tuesday.  TomTomHome says I have the map on my SD card, but the car Carminat does not seem to see it.  The car did download the latest application only 30 minutes earlier, so I know comms with the SD card is good.

 

Customer support from TomTom UK does not use a telephone on Saturday, so I am very nervous about being ready for Tuesday 5am.

 

thanks

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Retired Employee
Najib
Posts: 300
Registered: ‎15-02-2011

Re: How do I get my Clio Carminat TomTom to see my new map of France?

Hi,

 

Did you happen to succeed in installing and viewing the map on the SD card? Does the device state "No Maps Found"? 

 

It may be that the map had a download corruption (invalid authentication certificate that was downloaded) and it will have to redownload. Please follow the instructions listed here: http://www.tomtom.com/9838

 

Hope this assists in getting it all working for you!

 

- Najib

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