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DontDead
Posts: 1
Registered: ‎18-06-2012
Location: United Kingdom;

Device not seeing map

I've a 2nd edition 1 with UK & Europe map. I'd previously purchased the Florida map.

 

My device was playing us as one of the updates took it over the capacity of the card that came with it, a new SD card later and my UK & Europe maps were working again.

 

I'm wanting to put the Florida map back on for holiday next week, Tom Tom lets me install it either in conjuction with the Uk & Europe map or by removing the Uk one.

 

But the device just won't recognise it. Weird thing is it did once recognise the Florida map but when I switched it off and on again it said no map installed, if I put both maps on and try switching maps it only lets me see the uk & Europe one.

 

Help anyone as I really need it for going out to the states

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Zsolt
Posts: 12,417
Kudos: 1,378
Solutions: 377
Registered: ‎16-10-2011
Location: United Kingdom;

Re: Device not seeing map

Try to run the Clear Flash Tool 3 times:

http://uk.support.tomtom.com/app/answers/detail/a_id/6178/

Further steps if no luck:


Try to do a soft reset first. Either a pin hole on the bottom, or press and hold the on button, until you hear the drum roll (if your device has no pin hole).


If the above worked, happy days, if not, try the one below:


1. Save everything from the device, using Explorer (or Finder on Mac), include all the files (hidden as well). It is also known as a manual backup: http://uk.support.tomtom.com/app/answers/detail/a_id/13354/

2. Then format the internal storage (or memory card, depending which one you use) of your device. http://uk.support.tomtom.com/app/answers/detail/a_id/16172/

3. Go to TT HOME, Manage my "DEVICE", delete everything from the hard drive and try the update again.

4. Copy your voices and post codes back to the devices (also the maps if that didn't download either).

Tip: Help others identify useful content by clicking the kudos thumbs, and by selecting the best answer to your question as the accepted solution


Report map errors (MSR Tool - link)
Device: GO 820 Top Gear Edition; App: 12.065
Update tips in general (link)
HOW TO CONTACT TOMTOM'S CUSTOMER SERVICES (link)
TOMTOM'S CUSTOMER SERVICES NUMBERS (thx Niall) (link)
How to soft reset your device (link)
TomTom Launch Event 2013...it will blow your mind... (YouTube link)




I am NOT a TomTom employee, just a user like others.
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