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PK
New Traveler
PK
Posts: 1
Registered: ‎17-03-2011
Location: Australia

Change of email address?

The account I use to log in to TT is no longer valid, so how do I change the email address on my account?

Cheers

PK

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Hubble
Posts: 214
Registered: ‎06-03-2011
Location: Netherlands

Re: Change of email address?

 


PK wrote:

The account I use to log in to TT is no longer valid, so how do I change the email address on my account?

Cheers

PK


You better make a new account?

 

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Revered Voyager
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mvl
Posts: 1,725
Registered: ‎02-03-2011
Location: US

Re: Change of email address?

Go to www.tomtom.com and log into your account under the old email address.

 

Then go to account settings and change the email address there.

 

If you have LIVE or PLUS services, then afterwards you'll need to also change your account on the Tomtom device to the new email, by going to MyTomtom Account in the device's settings menu.

mvl

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I am a moderator at Tomtomforums.com, an independent community of Tomtom customers. I am a Tomtom customer, not an employee.
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Hubble
Posts: 214
Registered: ‎06-03-2011
Location: Netherlands

Re: Change of email address?

 


mvl wrote:

Go to www.tomtom.com and log into your account under the old email address.

 

Then go to account settings and change the email address there.

 

If you have LIVE or PLUS services, then afterwards you'll need to also change your account on the Tomtom device to the new email, by going to MyTomtom Account in the device's settings menu.


He could not do that, that was the problem, i think?

 

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Apprentice Traveler
spankvmonkey
Posts: 2
Registered: ‎24-06-2012
Location: United Kingdom

Re: Change of email address?

i'm having issues too, g.mail is not a valid format it would appear.

 

 

 

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New Traveler
Elange
Posts: 1
Registered: ‎26-03-2013
Location: Spain

Re: Change of email address?

It's the same for me. I've trying different email addresses, all of them are "invalid format".

 

What can I do?

 

Elange

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Elite Voyager
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dhn
Posts: 11,678
Registered: ‎01-03-2011

Re: Change of email address?

aaa@bbb.com is the proper format.

 

You can have periods within the prefix but not the suffix so TomTom will accept a.aa@bbb.com but not aaa@b.bb.com

 

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New Traveler
daveaclayton
Posts: 1
Registered: ‎08-06-2013
Location: United Kingdom

Re: Change of email address?

So...

 

xxxx@yahoo.co.uk is an invalid email address...?  I think thousands of yahoo & hotmail users would disagree

 

 

someone in TomTom has got this badly wrong...

 

Dave

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Zsolt
Posts: 20,460
Kudos: 2,284
Solutions: 536
Registered: ‎16-10-2011
Location: United Kingdom

Re: Change of email address?

I don't think it is invalid.

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RobFrench
Posts: 1
Registered: ‎13-11-2013
Location: United Kingdom

Re: Change of email address?

xxxx@yyyy.co.uk certainly IS a valid format!  Why not check up instead of simply saying "I dont't think it's valid"

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