28-01-2012 08:26 PM
I've got a 'go live 1005 europe'...I've downloaded the mytomtom support application, my device's connected & appears on the toolbar informing me of updates. The problem is, when I click on 'get started', green box on mytomtom another page appears to select country or region but it just flashes on then off so I cannot update my device :-( I must be thick coz I've tried for days....got everything crossed someone can help me....thanks, Lorraine....
28-01-2012 11:11 PM
there are a few issues existing linked to the MyTomTom support application. Therefore I've added solutions to those troubles below.
There are a few things that should be done regardless whether you encounter any troubles (in bold) and some that are for troubleshooting.
28-01-2012 11:48 PM
Hi richlorraine - as you have already downloaded and installed the MyTomTom application, you do not need to click on the "Get started" tab. You will be notified of new updates by your "MyTomTom" icon in the tray below. Right click on this icon and a box will open, then click "Settings", "Cache", "Empty the cache" then "Save settings". Make sure the "Cache large content items on my computer (recommended) box is also ticked. You do not need to connect your Go Live 1005 at this stage. Updates are downloaded to the Cache on your PC first, then transferred to your Go Live 1005 later. Open the MyTomTom program and you should be able to sign in with your login and password. This should be on the "My Overview" page.
Next to the updates being offered, you should see a tab "Get updates" (you still don't need to connect your sat nav yet). Always download any new "Navigator" file first as this is very important, (untick any other offerings). Once a Navigator file has downloaded, connect your Go Live 1005 and the update should then automatically be transferred to your sat nav, then disconnect from the PC once your sat nav says its ok by removing the USB transfer lead. Re-boot the sat nav, (power button/15 second drum roll) and allow the sat nav to fire up including loading live services. Right click again on the "My TomTom" icon in the tray below, then click "Settings", "Cache", "Empty the cache" then "Save settings". I always install one file download at a time then reset/re-boot my device/ empty cache etc and since purchasing in May last year has been ok.