LIVE Services, HD Traffic and other Services

[DCH]

I have just purchased a GoLive 1000 UK. When I try to connect to live services which are prepaid for a year I get the message "Cannot connect to live services please try again later. ERROR CODE 148" If I try to connect to my Tom Tom account I get the same message. I have tried a factory reset to no avail. Can anyone help please

[dazza24]

hi tap screen,thensettings=status and information=version information=network this should inform you if you have a connection as the sim could be faulty.when you get to final screen make a note of your  mcc/mnc   sim id   imei and model and if no signal contact customer services  0845 161 0009 have your unit with you as they will want the serial number aswell 

ps just seen this from tomtom employee similar to what i said but with an addition

http://discussions.tomtom.com/t5/TomTom-GO-1000-2000-Via-Start-20/TT-Via-Live-120/td-p/34707

[DCH]

Thanks for your suggestions. I am at present having email exchanges with customer services. I have tried the resets etc. as they requested and I have sent them the details they requested. At present awaiting a reply.

[dazza24]

good luck

[DCH]

Thank you for your help. Tom Tom have authorised a replacement unit which I will collect from Currys on Tuesday. I will let you know if that works OK. Tom Tom tell me that being unable to connect to live services (which generates error code 148) only happens on a very small number of units and they don't have an answer to the problem because it is not general. Their technical services were very helpful. I suspect that the problem is simcard related and that Tom Tom were supplied with a number of faulty cards. This is only my assumption.

[Stefan Elite Voyager]

Glad that everything will turn out fine.

[majilhaw]

I can only sympathise with your problem. I have been struggling with Live Services now for some weeks and have spent hours doing resets/uninstalling/ factory settings etc. I have had the device replaced but the problem still remains. I have on the odd occasion been able to access Live Services but then it has gone again.with the standard response.Try again later. I have also spent  hours talking to Customer Services who have passed on all my Error reports/System Info to the 2nd Line Technical support. At the moment I can oly use the Map service so that Cameras are also not working. From the number of other customers reporting problems on the Forums I really believe there must be a serious server problem so at this stage I feel really frustrated and feel like discarding the product and have a try with a Garmin?

[DCH]

I am now on my replacement unit but still having problems with intermittent access to live services, I am now waiting for the retailer (Currys) to get a unit as they have none in stock. They have offered me money back but as I purchased on limited time  special offer I would have to pay an extra £50 to get a unit elsewhere so I have to wait. I wonder just how many people who dont use the forum are having this problem.

[smbunn]

My World Navigator 1050 from New Zealand has the same error code.  It workls fine in New Zealand and France, but gives me the same error message and code as you were getting in the UK and USA.

Do I need to contact Tom Tom to get it replaced?

[scas]

I just ditched my 1000 and downgraded(??) to the XL IQ Live.

Over the past week I have got 3 devices and all have the dreaded 148 error.

Tech Support said it is highly unlikely to happen once.   It happens when your sim card is dead.

I think it is unlikely the sim cards are all dead as I got 3 form 3 different shops in 3 different cities.     I have seen in the fourms that a person had this error only when in Ireland.    Maybe it happens if Tomtom hasn't paid their bills to Vodafone in the country where you are using the device.   

If anyone has a better suggestion or a fix please let me know.