12-06-2011 08:25 PM
I just bought a used 3 months old VIA 120. The owner gave me the required data for his MyTomTom account. I changed his Email to my email and also changed the password.
I changed them in in the VIA 120 device, too. So connection to HD Traffic and GOOGLE is working.
But if I want to log in with MyTomTom it says:
The connected Device is not linked to this account!
Button: Do you want to link this device to this account?
If I push the button, the device is working for 20 sec, than the message appears:
Device cannot be linked to this account. Try later.
What did I do wrong? Can anybody help me?
Email support is not answering.
12-06-2011 09:40 PM
Try registering it with your email address. Doesn't even have to be a real one, just in the proper firstname.lastname@example.org format.
13-06-2011 10:13 AM
OK, I created a new account. It worked. No error accouring, even Live service is working.
a few days ago I bought the map update service on the original account. Do you think I can transfer it to the new working account? How?
13-06-2011 12:52 PM
You'll need to call CS and have them transfer the map udate service to the new account. Point out to them it is the SAME unit.