I have tried all everything below and still no RDS-TMC and my connection is all OK:-If your RDS-TMC receiver is not connecting properly to your device, please follow the steps below. Some instructions will depend on whether you use a PC or Mac, and for these we have the PC instructions and first and the Mac instructions just after that so please follow the ones for your own system.
STEP 1 Install the latest version of TomTom Home
If you haven't already done so, please download and Install the latest version of TomTom Home from http://www.tomtom.com/services/service.php?id=16&tab=87
STEP 2 - Creating a backup of your map
- Charge your unit for at least two hours (preferably via the home charger)
- Perform a reset on your device (see: http://www.tomtom.com/6965 )
- Connect your device to the computer and turn it on
- Open the Home software, go to page 2 and press on the "Manage My GO" button.
- Tick your map and press on the "Copy to Computer" button
IMPORTANT: We advise you to follow the next steps ONLY if you have made a successful backup of your map.
STEP 3 Run a Disk Error check
Check your device for any errors. You can do this by visiting www.tomtom.com/9907, which has instructions for each operating system.
STEP 4 Delete the Application Files
On a PC:
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- Open My Computer; you will see the device as a removable disk. Double click into it.
- You will see a list of yellow folders and a list of loose files
- Delete all of the loose files (Loose files are the files that are not Yellow Folders)
**IMPORTANT**: Any of the other YELLOW folders with their content must NOT be deleted.
- Delete the yellow folder called GNS - this is the only yellow folder that you should delete.
On a Mac:
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- On your desktop, you will see the TomTom disk here, please click into it.
- You will see a list of blue folders and a list of loose files
- Delete all of the loose files (Loose files are the files that are not blue Folders)
**IMPORTANT**: Any of the other BLUE folders with their content must NOT be deleted.
- Delete the blue folder called GNS - this is the only blue folder that you should delete.
STEP 5 Delete the Downloaded Program Application file on your computer
- Open TomTom Home 2
- Click on ‘Manage my GO/ONE -> Items on Computer’
- Tick the option for ‘Applications’
- Click on ‘Remove items from computer'
STEP 6 Update Your Device.
- Click on 'Update my Go', or 'Update My One'
- In the list of updates, you will see a 'Program Application'.
- Deselect all other updates that may appear then click on 'Update and Install'. This will download and install the program application update.
- Please repeat STEP 6 until no further application updates are offered.
- Once complete, Click on 'Device -> Disconnect Device', then turn off your device and disconnect it from your computer.
- Switch the device on; it should load up to the map screen.
STEP 7 Run the Clear Flash tool.
- Download the clear flash tool from http://www.tomtom.com/6178 and follow the instructions on this web page.
- Once this has completed, switch your unit off, disconnect it from the Computer and then switch it back on.
STEP 8 Connect your TMC Receiver
- In your car, lay out the RDS TMC Receiver in a straight line across your dashboard
- Switch the device on
- Connect the TMC receiver to your device and make sure that the receiver is firmly plugged in. You might need to press a little bit harder to make sure.
- You should see on the screen of the device a message to say that the RDS TMC receiver has been connected.
- If not, try rotating the Plug of the TMC receiver connected to the unit by 1/4 turns, and see if the screen shows this message (this only applies to non-USB receivers).
Please also check to see if the RDS TMC socket is not damaged in anyway and also if there the black 'O' Ring is not missing in the socket where you connect the RDS TMC receiver (this only applies to non-USB receivers).
Regards
