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New Traveler
Legpat
Posts: 1
Registered: ‎16-06-2011
Location: France;

My TOM TOM GO LIVE1000 cannot to connect MY TOMTOM,

My TOM TOM GO LIVE1000 cannot to connect MY TOMTOM, but the connection with my acount it's OK, what can I do?

 

I have clicked an 'Add to TomTom' button. Unfortunately, TomTom HOME cannot add the item to my TomTom device because there is something wrong with the button. 

Please help me to resolve the problem, thank you indeed for all suggestions!
 

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Elite Voyager
Elite Voyager
dhn
Posts: 7,013
Registered: ‎01-03-2011

Re: My TOM TOM GO LIVE1000 cannot to connect MY TOMTOM,

From where are you seeing the 'Add To' button? If a route or location in Google maps, don't think it works for the 1X (or 2X or Via or Smart 2X) models.

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Bogi
Posts: 894
Kudos: 190
Solutions: 42
Registered: ‎03-03-2011
Location: Germany;

Re: My TOM TOM GO LIVE1000 cannot to connect MY TOMTOM,

You are wrtiting about MyTomTom and TomTom Home. Which of both do you use ? "Add to" sounds more like you are using Home and if so, Home will not work with your Live 1000.

You need to install the latest version of MyTomTom from here: www.tomtom.com/getstarted

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Apprentice Traveler
Hoppy
Posts: 2
Registered: ‎25-03-2012
Location: US;

Re: My TOM TOM GO LIVE1000 cannot to connect MY TOMTOM,

What does the Tom Tom Home work with?? I have a 1505M and it never connects to it and I cannot seem to do ANY downloads on site....

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Bogi
Posts: 894
Kudos: 190
Solutions: 42
Registered: ‎03-03-2011
Location: Germany;

Re: My TOM TOM GO LIVE1000 cannot to connect MY TOMTOM,

Home is for the so called NAV2 devices with software builds 9.xxx and lower, everything starting with 10 and higher need MyTomTom.

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