13-04-2012 12:02 AM
Is anyone else having the problem of an inordinate amount of time needed to get the live traffic? I travel in the Washington DC area. I am getting sick of the spinning ball on the right side of my GPS. Sometimes I make it all the way home without the unit getting the traffic. This seems to happen mostly during rush hour. If the system works by polling existing GPS Live units on the road but is unable to communicate with them how can we expect to get accurate information.
When I call customer service they want me to reset the machine which I have done but to no avail. The problem is with TomTom and AT&T. Does anyone have any suggestions?
13-04-2012 12:48 PM
14-04-2012 12:24 AM
Lars: Thanks for the reply.
My model is 2535 Live. It is HD and updated by the HD system. I do soft resets all of the time, but still there is a major delay in the Washington DC area on downloading the traffic information. Am I the only one in the USA experiencing long waits for traffic downloads???
15-04-2012 03:40 PM - edited 15-04-2012 03:45 PM
15-04-2012 04:12 PM
Thanks for the reply. I have no trouble getting onto the live traffic/ services (eventually). The problem is the amount of time (sometimes over 20 minutes) it takes to get to the ttraffic server especially in the PM rush hour. I would hope that within 3 -5 minutes that I start the car and enter my destination I would receive traffic information.
Is the DC region the only place where this is happening? How fast do you get the traffic updates when you start the car?
16-04-2012 12:13 AM
16-04-2012 12:54 AM
Thank you. It now makes sense that more people are accessing the system but I would hope that they would be able to cope with more users in a major metropolitan area.
19-04-2012 01:06 AM
I will confirm this in the Washington DC Area.
During Rush-hour (morning or evening) I frequently arrive at my destination (30-40 minutes away) before getting HD Traffic information. This makes HD Traffic worthless. Other times of the day, nights and weekends - I usually get HD Traffic in a few minutes on the same routes.
It could be due to the large amount of traffic data during morning and evening commutes – but I wonder if TomTom data has a lower priority on the ATT Network?
19-04-2012 01:16 AM
20-04-2012 04:56 PM - edited 20-04-2012 05:02 PM
Thank you for all your information. We're currently investigating this issue. If you wish, please send me a private message with your device' serial number and the ICCID and also in what area you're located.