LIVE Services, HD Traffic and other Services

[f1friek]

looks like mine has to be sent back, live services subscription was ony 2-3 months in. and they didnt even know much about the error let alone being able to fix it remotely.  tomtom go 750 and it had the sim error message and error code 10

[jimmyriddle]

i have the go940 live and when select google it flashes up please contact support there is something wrong with your sim card . ive deleted my phone ive done soft reset and factory reset nothing works .

[johnwashington]

Why am i getting sim card error messages such as 11 and 22

[sasha13]

If you are talking about Go Live 740 then you have to return it to Tom Tom who are replacing it with a refurbished model, according to tom tom this fault cannot be fixed, i have had many problems over the years with live traffic( especially when i need it), so there seems to be no fix for this, so you can do soft resets and all you want and spend hours doing it like i did, just contact tom tom who will ask you to return it....

[pragnes]

I was told my SIM Card is damaged and this is why i can not connect to Live service, even though was working fine before update. They want £90 to fix, I will not be buying TomTom again.

[gloriaclancy]

Australia 2050 have error 10 (sim card fault) unit still under warrany no charge to replace.. given there are many reported sim card faults listed..Maybe Tomtom have been used with faulty sim cards from original supplier. Perhaps you could use this as tool to reduce suggested replacement cost to you. Good luck.

[gloriaclancy]

Should have added I have noticed SIM card fault occurs after tomtom suggested downloads...Tomtom do have control their end leaved a big ???? over this process coupled with the new sharing map info we need to receive constant data when LIVE operating. My SIM card collapsed error 10..corrected itself 7days later..SIM card dead again will have replaced this week.

[johnwashington]

I have lifetime maps update on my 2535 Go Live Services. Wil my sim card expire?

[Scally]

This message does occur in UK - I have got it.  The web site is useless - it says 'contact' but there is no way to contact as it simply gets you to a FAQS pages which have no answer - there appears no way to send an email message or a support request without agreeing to pay.  I bought the Live Services only a couple of days ago so I probably need to return the software as not fit for purpose.

[khw0458]

My sim card will not allow Live Services on GO740