Elite Voyager
Elite Voyager
dhn
Posts: 7,077
Registered: ‎01-03-2011

Re: LIVE Services outage (Error 148)

Try a reset of the unit by holding the power button about 10 seconds till you hear the drum sounds.

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New Traveler
coachmark
Posts: 1
Registered: ‎26-05-2011
Location: United Kingdom;

Re: LIVE Services outage (Error 148)

my live services are still not working even though i have received an e-mail saying they are back on so now what ??

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Novice Explorer
dogdylan
Posts: 3
Registered: ‎11-04-2012
Location: United Kingdom;

Re: LIVE Services outage (Error 148)

That suggestion does not work.

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Apprentice Explorer
andyrover
Posts: 6
Registered: ‎05-04-2012
Location: Luxembourg;

Re: LIVE Services outage (Error 148)

Ditte:

 

Is that all?  3-4 days of no service and no compensation?

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Novice Explorer
dogdylan
Posts: 3
Registered: ‎11-04-2012
Location: United Kingdom;

Re: LIVE Services outage (Error 148)

I think that the whole issue has been dealt with in a deplorable manner. There has been no positive acknowledgement and/or solution to the fact that some of us are still without a service we have paid for. When one purchases a service it is to have that service in full, and if not, then to be compensated. I feel that TomTom are not listening or valuing their customers.

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Novice Explorer
Markcitnut
Posts: 1
Registered: ‎11-04-2012
Location: United Kingdom;

Re: LIVE Services outage (Error 148)

Hi

As at 4pm, 11/4/12 UK time, mine is still not working.

What do I need to do to re-activate please?

Thanks

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Zsolt
Posts: 12,416
Kudos: 1,378
Solutions: 377
Registered: ‎16-10-2011
Location: United Kingdom;

Re: LIVE Services outage (Error 148)

@Markcitnut: Try this, with fully charged battery:

"Hold the power button until you get to the (diagnostic) screen.

Then......... 3 QUICK taps of the on/off button. About a half second apart: tap-tap-tap.

Then connect to the computer. Hopefully, a screen will open up and offer you the last known good application for your unit. This process is known as a recovery ...

If that works and an application is installed, then hopefully your map will be recognized.

Then connect to the computer again and get the new application with the goal that this time the installation will go properly and your map recognized."

Then you can give one more go for this:

http://discussions.tomtom.com/t5/TomTom-GO-800-1000-2000-Via/SOLUTION-for-the-GPS-SIGNAL-issue/m-p/2...

When all done, try to type in your LIVE details in the unit, in the settings/MyTomTom Account.

Tip: Help others identify useful content by clicking the kudos thumbs, and by selecting the best answer to your question as the accepted solution


Report map errors (MSR Tool - link)
Device: GO 820 Top Gear Edition; App: 12.065
Update tips in general (link)
HOW TO CONTACT TOMTOM'S CUSTOMER SERVICES (link)
TOMTOM'S CUSTOMER SERVICES NUMBERS (thx Niall) (link)
How to soft reset your device (link)
TomTom Launch Event 2013...it will blow your mind... (YouTube link)




I am NOT a TomTom employee, just a user like others.
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Novice Explorer
Spiralsorcerer
Posts: 5
Registered: ‎11-04-2012
Location: US;

Re: LIVE Services outage (Error 148)

I also still do not have live services with the 1535M here in Toledo Ohio. It's been out for quite some time. All I really use the GPS for on a daily basis is traffic updates as I already know the way.

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Zsolt
Posts: 12,416
Kudos: 1,378
Solutions: 377
Registered: ‎16-10-2011
Location: United Kingdom;

Re: LIVE Services outage (Error 148)

Try to contact CS. In the States they don't use Vodafone.


Tip: Help others identify useful content by clicking the kudos thumbs, and by selecting the best answer to your question as the accepted solution


Report map errors (MSR Tool - link)
Device: GO 820 Top Gear Edition; App: 12.065
Update tips in general (link)
HOW TO CONTACT TOMTOM'S CUSTOMER SERVICES (link)
TOMTOM'S CUSTOMER SERVICES NUMBERS (thx Niall) (link)
How to soft reset your device (link)
TomTom Launch Event 2013...it will blow your mind... (YouTube link)




I am NOT a TomTom employee, just a user like others.
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Prominent Wayfarer
Nevergiveup
Posts: 81
Registered: ‎02-04-2012
Location: Australia;

Re: LIVE Services outage (Error 148)

@cocerned wrote: EVERY POOR B.........D WHO BUYS...

___________________________________________________________________________________

 

Call a thing (GPS device) whatever you like........but not people............these forums are about helping real people and many (voluntarily) are doing their very best at it,  without reward, except an occasional thank you from other users.

 

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