05-04-2012 03:25 PM - edited 11-04-2012 03:12 PM
Update 11th April:
We’re happy to report that LIVE Services are now back to normal. Vodafone were able to restore the service for most affected customers over the weekend.
Thursday 5th April:
We are aware that some customers are not receiving traffic information and other LIVE Services (you may see error 148). This is the result of a fire in Vodafone’s datacentre in Rotterdam, The Netherlands. Vodafone is resolving the situation. We have been told that some of the effects could last for a number of days.
We're sorry for the inconvenience this is causing you. We will give you an update as soon as we have new information.
Thank you for your attention,
05-04-2012 03:30 PM
Will we get a subscription credit during this period? As customers we have already had to suffer a huge amount of inconvenience and time trying to resolve this issue straight after the GPS fault.
05-04-2012 03:34 PM
Does TomTom foresee any compensation for the problem caused by this third party network?
Not having access to Live Services is a reeeeeeal problem for me now.
Thank you for your collaboration.
05-04-2012 03:43 PM
05-04-2012 03:50 PM
It's a real problem to navigate around the big city. I expected that this problem will be resolve in short time. TomTom Live It's not free !!!!!!
05-04-2012 04:03 PM