LIVE Services, HD Traffic and other Services

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Zsolt
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Registered: ‎16-10-2011
Location: United Kingdom;

Re: How do I renew Live Services on a TomTom GO 2535 LIVE ?

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‎17-04-2012 06:25 AM

I tend to say that it might be a web site error. Have a look below on the UK and US versions:

 

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Report map errors (MSR Tool - link)
Device: GO 820 Top Gear Edition; App: 12.065
Update tips in general (link)
HOW TO CONTACT TOMTOM'S CUSTOMER SERVICES (link)
TOMTOM'S CUSTOMER SERVICES NUMBERS (thx Niall) (link)
How to soft reset your device (link)
TomTom Launch Event 2013...it will blow your mind... (YouTube link)




I am NOT a TomTom employee, just a user like others.
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TheBreadman
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TheBreadman
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Registered: ‎17-04-2012
Location: US;

Re: How do I renew Live Services on a TomTom GO 2535 LIVE ?

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‎19-04-2012 10:18 PM

I have the same problem on my 2535 Live. I had this problem escalated. I was told to call back in about 5 days if I don't hear anything.???

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frankpunt
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frankpunt
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Registered: ‎15-04-2012
Location: US;

Re: How do I renew Live Services on a TomTom GO 2535 LIVE ?

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‎19-04-2012 10:24 PM - edited ‎19-04-2012 10:25 PM

It seems that it is impossible to renew the LIVE services in the USA. An earlier poster said to look on Amazon to purchase the "renew" but I can't find it. If you read the Amazon reviews, the GPS gets good reviews at first, but many reviewers go back and complain that they cannot renew the LIVE services either. TOM TOM customer service is USELESS also. Guess I will be shopping for a new Garmin or magellan.  I will NEVER buy a TOM TOM product again.

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TheBreadman
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TheBreadman
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Registered: ‎17-04-2012
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Re: How do I renew Live Services on a TomTom GO 2535 LIVE ?

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‎26-04-2012 05:03 PM

Success, You can now renew your Live Services. Go to Services, My Services and press Renew. You might get a script error, but keep trying.
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