LIVE Services, HD Traffic and other Services

[yukyum]

Guys,

If TomTom sold a product knowing it was faulty and haven't fixed it yet then why hasn't anyone taken it further?

Write to them giving 28 days to restore the product paid for.  If they don't take it up with Trading Standards or loedge a claim the Small Claims Court.

If everyone who were having an issue emailed Watchdog they might feature it on the programme.  At least this may embarras TomTom into fixing things.

I can't understand people letting this drag on for a year and moaning on a TomTom forum.  Get the word out into the wide world and kick some ass!

[philce]

Problem is it is very hard to prove that the range is reduced, and the intermittant nature of the connection is just as difficult to demonstrate.

For your normal user (the ones with their unit on day mode in the middle of the night) they wouldnt even notice any difference.

I found yet another problem, last night A43 closed due to roadworks, VMS signs on M1 and A34/M40 warning of the closure, but surprise surprise no warning on my HD traffic! The Garmin TMC knew about the closure!

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yukyum wrote:

Guys,

If TomTom sold a product knowing it was faulty and haven't fixed it yet then why hasn't anyone taken it further?

Write to them giving 28 days to restore the product paid for.  If they don't take it up with Trading Standards or loedge a claim the Small Claims Court.

If everyone who were having an issue emailed Watchdog they might feature it on the programme.  At least this may embarras TomTom into fixing things.

I can't understand people letting this drag on for a year and moaning on a TomTom forum.  Get the word out into the wide world and kick some ass!

---

[Mick-TT950]

Yukyum

You are an eager Road Warrior

Many Road Warrior, have been loyal to the ways of the TomTom for many a year and until recent were happy to endure the Masters of TomTom and their ways.  But no more and many have taken the paths you mention.

However, you should know the older Road Warriors had loyalty and history with the way of the TomTom, were satisfied with route-planning and ease of use, they adopted eagerly each device marketed. 

Then the masters at TomTom released the ultimate weapon - HD traffic services.  The pride and joy at such a wonderful service was beyond compare, nothing could stand in its way, it released the road warrior to plan his way, avoid the foes of congestion, blocked roads and get to the destination on the time it stated.  So accurate was the TomTom, it had no equal.

That is, until fatefully a year ago, the way of TomTom was cruelly cut down in its prime by a dreaded and cruel enemy called SNOW!

So nasty was this Snow, that the way of the TomTom was overwhelmed with so many incidents that the masters of TomTom were forced to reduce the vision of HD traffic, to a bare minimum.

This did render HD traffic to near useless.  No long could road warriors rely upon its service, for it sent them into road battles it no longer could see, and when it did, it was too late, and the road warriors were swallowed up in the battle of congestion. The toll was terrible.

The road warriors did petition the Masters of TomTom to return the vision to HD Traffic, which they did for a short while, but then brutally, they blinded HD traffic again.

Since then, the Masters of TomTom have cruelly ignored the Road Warriors, by promising to listen to concerns, look at ways to return HD traffic to its once proud status of all seeing guardian against Traffic. 

But, the Masters of TomTom have chosen to ignore the concerns of the Road Warriors; they no longer care the Way of TomTom and young HD Traffic with its poor vision cannot even compete with its own grandfather RDS-Traffic who sees all for the long journey the Road warriors must undertake.

Thus, it will pass that HD Traffic shall loose to lesser capable traffic ways, and the way of the TomTom shall too die.

[Kenneth]

I just got an update from the team working on TomTom HD Traffic. Since our last update they’ve been re-working the algorithm that handles traffic data going to the device. They’re currently planning a mid-December release that will contain a number of improvements, which I can detail closer to release. We’ll keep you posted.

Kenneth

[Rickj2903]

Did they say which December?

[Bogi Founding Member]

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That is, until fatefully a year ago, the way of TomTom was cruelly cut down in its prime by a dreaded and cruel enemy called SNOW!

So nasty was this Snow, that the way of the TomTom was overwhelmed with so many incidents that the masters of TomTom were forced to reduce the vision of HD traffic, to a bare minimum.

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I've seen reports about this and honestly, if a handful of snowflakes can cause a countywide traffic jam the UK neither deserves a navigation device nor cars unless they learn to drive.

[Kex]

Bogi, to be fair, we see this here in the U.S.A. as well.

States that get heavy snow every year are well equipped to deal with it, and even an extraordinary (100 year record) event does not cause severe issues, other than budgetary concerns. States that do not usually have to deal with heavy snow fall, on the other hand, can be completely paralyzed by a record event. They have neither the budget nor the equipment to deal with it.

Germany obviously deals with severe winter weather on its main roads every year, and is equipped accordingly. Large areas of Great Britain may not be used to such weather. Of course, sometimes budget cuts are just too tempting, and not always the result of good management which should really take past weather events over ten or twenty years into account (at the very least).

[Mick-TT950]

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Rickj2903 wrote:

Did they say which December?

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2013 is looking good!

[Bogi Founding Member]

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Kex wrote:

Bogi, to be fair, we see this here in the U.S.A. as well.

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Kex, I was just trying to joke.

On the topic I completely agree that a wider range would definitely be an improvement. On the other hand I'm not aware of any alternative which gives me traffic information in such a detail and precision than what I've seen today f.e.

So when HD Traffic 5.0 was introduced it seems that currently it can only be delivered with a reduced range, or in the old accuracy with a wider range. If I could choose I would prefer first (what we currentlx get) as my daily travel is within the reduced range.

Nevertheless, as anybody here, I would love to get the best of both worlds. 

[Jeroen1000]

I'm not sure this is off topic, but is there some general information about why live disconnects at various moments? I had a 15 mile trip today and live just disconnected and did not reconnect (network menu states it is disconnected). This has been going on for a month now. I think this may be related to the aforementioned update.