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[rustico · Accepted solution]

Update:  It was a long and arduous attempt to work with Customer Service to get it right.  I received my new unit today and it works perfectly. Of course I now discover that as Tom Tom Home was a wonderful application for managing content on my xxl, My Tom Tom app is practically useless on the Go series. Many many people have already logged complaints over not being able to use mapshare, community poi's, (I can't even register for the lifetime maps that was promised with my unit) and other things that were promised by TomTom and not delivered with the GO series so I won't vent that here. 

Suffice it to say that when I finally talked to three supervisors and over 10 customer service reps over a three weeks period, I got a working unit just in time to make it with me on my travels.  So I am happy for now.

thanks for listening

Advice to others - demand to talk to supervisors

[davidsln]

I cannot even find how to send TomTom an e-mail message. I don't currently have a TomTom device, and I earlier reported a mapping error, but drivers are still making the same mistake. But my Question is closed, so I cannot add or ask for more information, and any attempt to find somewhere to send an e-mail to requires the serial number of my non-existent device.

Grrr! This is stupid. Why is there not a simple 'Send E-Mail' link? I see references to such a tab, but there is no tab!

[lariecma]

there is no tab to e-mail tt. it just takes you to the tech support page. I suggest calling support and insist they direct you to this so called tab!

[davidsln]

Great idea, but I can't find a 'phone number either!  it looks as though they only want questions that they can answer, not those that people want to ask.

[dhn]

Log into tomtom.com for your country (UK for you specifically). Click on the Support tab. On the bottom right is the phone number you can call. UK users also have 'Live Chat' functionality.

[davidsln]

Sorry, it doesn't work the way you describe. At the bottom right of UK Support page, I see :
Need help? Ask on our forum;
Contact Support.

The latter just reloads the page, the former takes me to Forums.
Then there is nothing until the bar at the bottom of the page, with a "We're Hiring>" button.
If you can see the 'phone number, and the missing Live Chat access, please let me know how to find them. Or just tell me the 'phone number, since I cannot see it.
I have disabled all Popup blockers, so that is not a problem.
I have tried this on a Linux computer and a Windows computer, with the same lack of results.

[dhn]

0845 161 0009

[Ditte]

Hi Davids,

Click on contact support.

Click on your product (Car Navigation).

Provide the first two letters/numbers from the serial number of your device.

Click Phone us.

You will then be presented with this phone number:

0845 161 0009

Monday - Friday: 9:00 a.m. to 5:30 p.m. UTC

Thank you,

Ditte

[davidsln]

Thank you.

[davidsln]

Thank you. But:
In my initial post, I stated that I do not currently have a TomTom, so this process came to a dead end, and no number was presented. The ability to contact TomTom should not be restricted solely to those who possess a device, other people such as myself, whose house keeps on getting threatened by mis-directed drivers, also need to be able to communicate with TomTom.