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Master Traveler
jessv
Posts: 4
Registered: ‎20-05-2012
Location: United Kingdom

cannot connect TOMTOM model 1ex00 to tomtom home

Hello everyone,

 

I have a tomtom model 1ex00, I have not used it in a long time. I have just connected it to my mac powerbook to update it and download maps of the uk. 

 

Once I plug it in to the computer it is recognized. I downloaded and installed my tomtom to begin my task, however mytt doesnt see that the device is connected. I have tried restarting the device, unplugging replugging etc. to no avail. please help.

 

 

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Master Explorer
Sid_James
Posts: 33
Registered: ‎28-04-2012
Location: United Kingdom

Re: cannot connect TOMTOM model 1ex00 to tomtom home

Does that model use TThome, or myTT?  You can't choose, it has to be the one designed for your model.

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Master Traveler
jessv
Posts: 4
Registered: ‎20-05-2012
Location: United Kingdom

Re: cannot connect TOMTOM model 1ex00 to tomtom home

i do not know- i have tried it with mytt and it isn't recognized and gives no reason why. 

 

i consulted the connect to device page

 

http://uk.support.tomtom.com/app/answers/detail/a_id/7375/c/2356

 

which says Note: The following navigation devices do not connect to HOME: GO 1000 series, GO LIVE 800 series, Via series, Start 20 series, Start 60, Blue&Me TomTom 2 LIVE, Sony XNV, TomTom Connect

 

my model is not listed so i assumed it was mytt that worked not HOME. 

 

please help. 

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Master Explorer
Sid_James
Posts: 33
Registered: ‎28-04-2012
Location: United Kingdom

Re: cannot connect TOMTOM model 1ex00 to tomtom home

[ Edited ]

I'm a little confused, as your post title says "tomtom home", but your post says myTT. Have you never connected the device before?

I would guess that your unit uses HOME, as the list above shows products that connect to myTT, and yours isn't on it.

It's a free download.

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Master Traveler
jessv
Posts: 4
Registered: ‎20-05-2012
Location: United Kingdom

Re: cannot connect TOMTOM model 1ex00 to tomtom home

Hi Sir, sorry for the confusion. It seems now that i have downloaded home it works, it does not seem to work with my tt

 

Are there any ways to download maps for free?

 

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Master Explorer
Sid_James
Posts: 33
Registered: ‎28-04-2012
Location: United Kingdom

Re: cannot connect TOMTOM model 1ex00 to tomtom home


jessv wrote:

Are there any ways to download maps for free?

 


eerrrrrmmm, not unless Tomtom start giving them out for free.  You have to pay for a map upgrade.

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Master Traveler
jessv
Posts: 4
Registered: ‎20-05-2012
Location: United Kingdom

Re: cannot connect TOMTOM model 1ex00 to tomtom home

ok - i understand that but i saw the map share program and joined with a hope - but it seems that the shares are only avail for the country you originally purchased for is that right? 

 

such a strong restriction if it is. thank you. 

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Master Explorer
Sid_James
Posts: 33
Registered: ‎28-04-2012
Location: United Kingdom

Re: cannot connect TOMTOM model 1ex00 to tomtom home

mapshare does not mean you get other people to share whole map for free, or otherwise. People make small changes to the map on their own device (like a road is only one way, or the speed limit has changedd), and then they upload those changes to mapshare. (Not all devices have a mapshare option, but most do.) If you choose to you can download those changes.

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Neophyte Traveler
Singh98
Posts: 3
Registered: ‎11-06-2013
Location: Australia

Re: cannot connect TOMTOM model 1ex00 to tomtom home

hi

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Zsolt
Posts: 21,365
Kudos: 2,393
Solutions: 554
Registered: ‎16-10-2011
Location: United Kingdom

Re: cannot connect TOMTOM model 1ex00 to tomtom home

@Singh98: ?

Tip: Help others identify useful content by clicking the kudos thumbs, and by selecting the best answer to your question as the accepted solution


Report map errors (MSR Tool - link)
Actual devices: GO 820 Top Gear Edition, GO 825, Start 60, One XL, GO 600, GO 1000, VIA 120, VIA 135, TomTom Android; Old devices: TomTom WM, GO 530, XL IQ Routes LIVE
How to contact TomTom's Customer Services (link)
TomTom's Customer Services numbers (thx Niall) (link)
How to soft reset your device (link)


I am NOT a TomTom employee, just a user like others.
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