11-07-2011 02:08 AM
I would like to ask some help regarding my dad's TomTom Go 710.
It has always worked perfectly, but a few days ago it wouldn't turn on anymore (after not using it for a few weeks/months).
When pressing the power button the green LED lights up, as long as you keep holding it.
The screen stays black and the drum/bongo sound does not play.
We tried the reset button and we tried putting it on the charger (plugged into the wall) for 24 hours straight, still nothing.
When we first bought it there were some problems, but nothing that couldn't be fixed with a reset and/or update.
Can anyone tell me if this is fixable, maybe by replacing a simple component?
We still have to open it up because I don't have any torx screwdrivers.
Any help would be great, and if you need any more information I'd be glad to provide that to you!
18-07-2011 11:49 PM
Hiya...sorry but I don't know the answer...just a tomtom 710 with exactly the same problem, I have emailed Tech support too but waiting for an answer that I will post here if any help...
Surely someone out there should know something?!?
just want it to work for my holiday, especially as I bought maps now!!!
27-07-2011 01:27 AM
Can you see any green light on when you charging device ? If is on your device is still alive. Try reset as I said before. If no green light device may died.
My go710 was nearly in the same state but still working fine and will be.
27-07-2011 02:41 AM
I have a 510 but with the same symptoms....Tech Support pretty much told me it is dead, there are no plans to provide service or parts for it, and I need to just buy another one.
Guess I'll be dumping TomTom and using my turn-by-turn service on my cell phone.
31-07-2011 11:28 AM
As posted elsewhere, check to see if the little rubber seating stud is in place Go to the link below, select GO 710 and scroll down to the pics. At the top of the right hand pic you see the little rubber stud. If yours is missing that's the problem. Contact TomTom customer service for a replacement.
04-08-2011 08:20 PM
Yesterday I got back from a 1000 mile, 3 day trip round England and Scotland. Charging trouble started on the first day and by the end of the day I just packed up my TomTom and navigated via my phone. When I got home I charged the unit on the home docking station and managed to get a (full?) charge into it. Went out today on a 200 mile round trip and the unit appeared to work OK but when I arrived home the charge in the battery was at minimum. I put it straight into the home docking station but couldn't get charge to start. Eventually the unit switched itself off and now fails to start up, completely dead.
So, my satisfaction that the rubber grommet was the solution was premature. Back to Tomtom customer service.
05-08-2011 11:33 PM
Thanks for all the replies!
My dad brought home some torx screwdrivers and we got the case off.
Problem is that the chip that has the reset rubber on it is encased bij the aluminum (?) frame.
So I'll have the take the whole tomtom apart to get to the reset button since it doesn't seem to work anymore.
Light on the TomTom still burns when pressing the power button though.
Ah well, it's worth trying.