03-07-2012 05:19 PM
I have the same problem with my 1005 Go Live . No connected to computer. TomTom customer service can only be reached by email. Their telephone and online services are just dead ends with no help there at all. I am stuck with no help coming.
04-07-2012 04:44 PM
Well after much time consuming and utter annoyance with my TomTom I decided to contact them and ask why I couldn't connect my device with TomTom Home and the answer ? Simple in the end, newer TomToms are no longer compatible with it. It's all now being done by MyTomTom. A bit ridiculous as they've taken away the option of customizing your device.
I can only see 1 reason for doing this really and that's to stop people from 'buying' maps and voices elsewhere at a MUCH cheaper price and putting them on your device, and as you can imagine it means more money for them !
TomTom is losing ground fast in the Sat Nav department and you can see why......
04-07-2012 05:52 PM
My initial choice of TomTom was the ability to receive community updates as I live on the edge of a city where new roads are regularly opened up. I was very happy with my TomTom One. I upgraded to the VIA and regret not doing a thorough analysis of the competitors as I have now lost That functionality.
08-07-2012 10:53 AM
Tom Tom are only interested in milking the customer for as much money as possible. No customer aftersales service, I have sung their praises in the past but when this device fails, and the quality is getting poorer, I shall invest in a different system. They have only themselves to blame if people move on.
19-07-2012 03:45 PM
I have tried everything again. No luck.
Do you think Tomtom are reading our comments? If they are, they should be telling us how to fix the problem. If they are not, then they will be out of business pretty soon since there are plenty of other satnavs out there - incuding now on i-phones. I am already looking at a Garmin.
Come on Tomtom. Do something. Quickly!
19-07-2012 03:54 PM
It would help if you provided the model you have and the issue you are having.
19-07-2012 07:00 PM
I am using a TomTom VIA 1430 TM. Further to the basic issue of not receiving community updates -- I receive the notification, but they are annoying as they are not transferred to the TomTom and I am also unable to backup the unit. I have also had to replace the power cord, which also receives traffic information. The VIA is very inferior to the TomTom One -- the only advantage is the more detailed depiction of multiple lane choices, especially at newly-constructed intersections. I believe other brands have that functionality.
19-07-2012 07:24 PM
Hi - glad you are there TomTom.
downloaded TomTom Home (which worked with Windows XP)
When I connect Sat Nav to the PC, the SatNav asks if I want to connect to PC. I connect it, and the PC confirms it is connected. But neither TomTom Home nor MyTomTom can find it. OnTomTom Home I get the "No Device Connected" message.
I have uninstalled and re-installed both TomTom programs. Twice. No joy.
If you can fix the problem, I won't buy the Garvin. I can't say better than that.
22-07-2012 06:06 PM
Just as a further example of the random oddities of this problem I am historically responsible for updating both my own Go 940 Live and my mother's Go 750 Live on the same computer (my laptop).
With my old HP Centrino Notebook computer running Windows XP Service Pack 3 this was no problem and as long as I logged in with a separate email address reflecting the different accounts for each unit in TomTom Home it kept separate backups for and recognised each unit.
However now that I have updated my laptop to an HP Probook 4330s with Windows 7 I find that the 940 is recognised on the HP Probook but the 750 is not recognised by it in Windows Explorer or by TomTom Hom even though evidence of its existence is found by the Device Manager in Control Panel. After numerous reboots of the computer and the device nothing changed so I then connected the 750 to my mother''s Samsung Q430 Core i3 Notebook (originally she had an old laptop that only had a USB 1 socket with a very small hard drive but she has recently updated it ) and also installed Home 2.7 on that PC and low and behold the device was fully recognised by that machine in both TomTom Home and Windows Explorer. As the USB ports otherwise function perfectly normally on my HP laptop and it is the newer and not the older TomTom device that is not recognised I suspect the problem is some kind of issue with Windows 7 only being capable of properly keeping track of one TomTom USB connected device and if you connect two of them to the same laptop it seems to send the registry in to melt down.
TomTom customer service are no help at all in addressing this issue and to be frank they are almost no help at all in addressing almost any significant technical issue on a TomTom device with their only suggestion ever being to "send in for repair" devices that are not actually faulty and do not need repairing. If there is any actual fault at all it is almost certainly only with the poor hardware design of the TomTom products which does not seem to properly follow industry standards for USB connected Mass Storage devices.