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[R-Bailey]

Hi.  I keep getting an error message when trying to update my Tom Tom.  It keeps saying "Error when contacting erser:not found"  any ideas?

[Zsolt Elite Voyager]

Try to run the Clear Flash Tool 3 times:

http://uk.support.tomtom.com/app/answers/detail/a_id/6178/

Further steps if no luck:


Try to do a soft reset first. Either a pin hole on the bottom, or press and hold the on button, until you hear the drum roll (if your device has no pin hole).


If the above worked, happy days, if not, try the one below:


1. Save everything from the device, using Explorer (or Finder on Mac), include all the files (hidden as well). It is also known as a manual backup: http://uk.support.tomtom.com/app/answers/detail/a_id/13354/

2. Then format the internal storage (or memory card, depending which one you use) of your device. Use the COMPLETE format, not the quick. http://uk.support.tomtom.com/app/answers/detail/a_id/12412/

3. Go to TT HOME, Manage my "DEVICE", delete everything from the hard drive and try the update again.

4. Copy your voices and post codes back to the device (also the maps if that didn't download either).

And make sure that TT HOME is not blocked by your firewall. Also make sure that you have all the latest Windows updates, Adobe Flash, Java and .NET components.