GO x00 / x10 / x20 / x30 / x40 / x50 (HOME)

[acserrano]

Dear Tom Tom Forum

My active Go720 was stolen right out of my glovebox during valet parking at a restarant on June 30.

I immediately logged in and changed my TomTom Home password so the creep could not access it. I unfortunately dont have my serial# as its attached to the unit and I never wrote it down anywhere.  I can privately validate that I am the original owner and victim of the theft. I would like to formally report that device as officially stolen to TomTom.

Questions:

1) Will the thief still be able to just freely use that stolen device if he/she simply re-registers it under a new name?

If the thief can use it, can Tom Tom privately match my original device serial with any new recent activation under that same serial so I can track that thief?

2) Is there any way to track that device so the authorities can find the culprit?

Any options would be greatly appreciated.

Thank You,

Disappointed former TomTom Go720 owner

[Zsolt Elite Voyager]

You could call customer services to report it. You could get your serial number via the agent, as it is registered with your account. Unfortunately they can't block it or track it, and yes, whoever got it would be able to register with a different account. You can formally report it to the police, and they might be able to get TT to supply the new "owner's" details, but they just might use a bogus e-mail, or none at all. But there is no way TT would give out any details to you, due to data protection, privacy, and other regulations.