Apprentice Traveler
Posts: 2
Registered: ‎25-02-2012
Location: Netherlands

Software update GO 920

I Have a GO 920 and subscriptions for HD Traffic and maps.


I received an email that I should NOT download the new applicattion version 9.400 because HD Traffic would not work anymore.


If I connect my device to tomtom home I see that it is impossible to uncheck the update.


There are also new maps for me.


Please advise me on what I should do next.


Kind Regards,


Jan Neels

Message 1 of 4 (3,151 Views)
Elite Voyager
Posts: 12,986
Registered: ‎01-03-2011

Re: Software update GO 920

Read the following thread starting at post 14:


Once you follow the instructions for changing the value of the file mentioned on your computer, you'll be able to uncheck the need for the application update.

I am a moderator at, an independent community of Tomtom customers. .....I am not a TomTom employee.
Message 2 of 4 (3,150 Views)
New Traveler
Posts: 1
Registered: ‎07-04-2013
Location: Australia

Re: Software update GO 920

I thought I was doing the right thing by updating but like so many my GPS doesnt work. Ive tried some links to resolve problem but they dont seem to go anywhere


What is the resolution






like so many i thought I was doing the right thing by updating but find myself with a useless unit I tried some forums but the help links dont seem to work. Shame as this unit is user friendly unlike the built-in I have

I want my tom tom back, Whats the solution?













Message 3 of 4 (1,793 Views)
Posts: 21,554
Kudos: 2,431
Solutions: 555
Registered: ‎16-10-2011
Location: United Kingdom

Re: Software update GO 920

1. Save everything from the device, using Explorer (or Finder on Mac), include all the files (hidden as well). It is also known as a manual backup:

2. Then format the internal storage (or memory card, depending which one you use) of your device. Use the COMPLETE format, not the quick.

3. Go to TT HOME, Manage my "DEVICE", delete everything from the hard drive and try the update again (in the new TomTom HOME app it is on the second page). At this point you might have to disconnect the device a few times and switch it ON/OFF to enable it to setup some important stuff.

4. Copy your voices and post codes back to the device (also the maps if that didn't download either).

Tip: Help others identify useful content by clicking the kudos thumbs, and by selecting the best answer to your question as the accepted solution

Report map errors (MSR Tool - link)
Actual devices: GO 820 Top Gear Edition, GO 825, Start 60, One XL, GO 600, GO 1000, VIA 120, VIA 135, TomTom Android; Old devices: TomTom WM, GO 530, XL IQ Routes LIVE
How to contact TomTom's Customer Services (link)
TomTom's Customer Services numbers (thx Niall) (link)
How to soft reset your device (link)

I am NOT a TomTom employee, just a user like others.
Message 4 of 4 (1,772 Views)