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[Aledx]

Well here we all are with exactly the same problem.

I'm not sure if anyone has actually resolved any of the issues raised in this forum with Tom Tom, or had the offer of a reimbursement  or exchange, once the fact is established that the problem cannot be fixed without paying for its repair.

It also seems to me, utterly galling, to have to pay for a repair that is the fault of the software provided by the manufacturer.

I wonder has anyone here heard of,  "Not Fit For Purpose". With regard to a suit against the manufacturer of goods that are as the phrase suggests, unfit for the purpose for which they were sold.

I for one feel that I have been sold a device, that is actually unusable.

If anyone with more knowledge feels that there is a case against Tom Tom please let me know.

Why are we stuck with this problem. its not of our making and it should be the responability of Tom Tom to resolve it ASAP.

Good luck with your problems and i hope you manage to resolve them soon...!

And now maybe a note from a regulator.

[robgillingwater]

I have to say the problems I experienced now do not recur though the unit still occasionally resets when searching for a new route in very cloudy weather.
This got better after one or more software upgrades from TomTom. I have continued to use the unit in the same way and update each week.

[calibra2001]

Hello

I have a go 940 live which every so often goes into a continuous loop of restarting, I have found a fix which only takes a few seconds.

I have a back up of sat nav from a few months ago, (not a tomtom home backup)  I opened it up as a external HD and copied all files and folder to computer HD

inside the hard drive of satnav, there is a stat data folder. (no idea what it is) but the fault seems to be in this one folder. I just replace this one folder and sat nav works fine again.

When updating map share etc through tomtom home, i have a feeling this messes up the satnav, but if you keep a copy of this folder on your computer easy fix....saves losing all information on satnav

[Aledx]

Hi Calibra 2001,

Thanks for your post and congratulations on fixing your Satnav.

I also managed to fix my GO 750 LIVE, without any assistance from TT.

I posted it in Forums "Device looping or stuck at startup."

Your fix seems to find the specific file fault, but i coulnd't find one particular file that was causing the problem,

so i decided to go for broke and reformat the device.

Works a treat now.

Cheers.

[calibra2001]

No problem...hope my finding helps some users instead of paying tomtom stupid money for them to fix a fault that their software causes. My friend was quoted £80 just to send it to them to look at. I fixed it in under 10 mins free. I used my stat data folder on his sat nav with no more problems so far.

[aji2012]

Excellent calibra!
I am currently on holiday when my 750 live went in to repeat start up and continuous loop never getting past the 'tomtom' welcome screen.
Removing that file and just simply restarting the device has allowed me to use it again.

Thanks for sharing the solution!

[woutervr]

Hi,

I see on the forum that this problem was last discussed somwhere in 2011. Maybe ther is someone who can help me to fix this restarting of the device. It just started doing so a few days ago. I did disable blue tooth, i did a soft restart, and ive got the latetest southern Africa map. Plrease give me some advice

[Aledx]

I posted a fix a few weeks ago and it seems to have helped quite a few people. It's under the heading, ( device looping or stuck at startup.) hope this helps you too. Alex

[calibra2001]

Just an update....when the satnav goes into a restarting loop...the offending file is "fixed.cam" found here:

INTERNAL-statdata folder

this file is updated over the air as part of the live services. but every so often it fails the sat navs

[woutervr]

Hi, I did a full format of my device and install everything again,the problem still occur Another thing now is if it connect to the live service TRAFFIC example it don't lock in It stays for maybe a minute or two then loose it again.Where do I get the file"fixed.cam " you talking about is it on my computor  and if I get it what must I do Thanks for your help