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Neophyte Explorer
alanp26
Posts: 3
Registered: ‎04-04-2012
Location: United Kingdom
Accepted Solution

GO 750 LIVE freezes after map update

After initial roll of tomtom drum on start up, the page freezes.

Tried deleting update and uploading again - same problem persists.

The home page tells me that there is enough space on the hard drive

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Traylaw
Posts: 3,679
Registered: ‎05-07-2011
Location: US

Re: GO 750 LIVE freezes after map update

There may be a problem with the application in the gps. Try uninstalling and reinstalling it.

 

First: make a backup of the contents of the gps using windows explorer. Per this link.
http://www.tomtomforums.com/general-tomtom-discussion/17864-how-backup-contents-your-unit-computer.h...

Second: check the flash memory in the gps to make sure there are no errors.
http://us.support.tomtom.com/app/answers/detail/a_id/9908/kw/memory%20error

Third: If the memory has no errors or they were repaired by the check disk utility you just ran, uninstall the software on the gps and reinstall it.

http://us.support.tomtom.com/app/answers/detail/a_id/2053/kw/reinstall

Note: when reinstalling the gps software you may have to perform up to three updates to get everything installed. The  gps may not work correctly until all the updates are installed. Be sure to restart Home and the gps between each update. If the gps won't connect to the computer normally just reset the gps with it connected to the computer. The gps should automatically try to connect to the pc.

Forth: If the gps is working now, there are a few misc files like startup / shutdown screens that you can copy back to the gps from the backup copynyou made. Here is a list of those files. Just use windows explorer to copy them from the main directory of the backup to the main directory in the gps. Do worry if you do not find all these files are not on your backup. Not all gps models have all these files.

 1. antitheftw.bmp   (this may have the named antitheft.bmp)
 2. autorun.inf
 3. splashw.bmp      (this may have the named splash.bmp)
 4. suspendw.bmp     (this may have the named suspend.bmp)
 5. tomtom.ico

If everything is working ok now we recommend making a final backup of your gps. That way if something happens in the future all you have to do is delete everything on the gps and copy the backup to the gps and you are done.


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Report map errors at http://www.tomtom.com/mapshare/tools/
********************************************************************

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Neophyte Explorer
alanp26
Posts: 3
Registered: ‎04-04-2012
Location: United Kingdom

Re: GO 750 LIVE freezes after map update

Thank you so much TrayLaw!

 

The GO 750 LIVE has now unfrozen and appears to be working and picking up GPS!

 

I have yet to give the re-born tomtom its maiden voyage. There are things that are different in its operation, but that may be due to its lastest software update.

 

I am very grateful. I shall return to this conversation thread if there are stil lingering issues.

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Neophyte Explorer
alanp26
Posts: 3
Registered: ‎04-04-2012
Location: United Kingdom

Re: GO 750 LIVE freezes after map update

Tomtom performed well on its maiden updated voyage!

 

Thanks again

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