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Prominent Wayfarer
Rubach
Posts: 139
Registered: ‎01-03-2011
Location: Norway

Critical update - TomTom Home v 2,9,7,3256

New version of TomTom Home

 

Enjoy.




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TomTomHome 2.9.8.3423
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Staff
MikkoK
Posts: 5,069
Registered: ‎24-01-2013
Location: Netherlands

Re: Critical update - TomTom Home v 2,9,7,3256

Hi Rubach,

Thanks for the headsup! :smileyhappy:

This version was actually released already in September but it was made critical now. For more information about the changes, please see https://uk.support.tomtom.com/app/answers/detail/a_id/10020

Should anyone have issues with the installation, please see http://discussions.tomtom.com/t5/GO-x00-x10-x20-x30-x40-x50-HOME/FAQ-TomTom-HOME-installation-issues...

Cheers, Mikko
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Outstanding Wayfarer
WP1950
Posts: 99
Registered: ‎04-06-2011
Location: United Kingdom

Re: Critical update - TomTom Home v 2,9,7,3256

This new version (2.9.7) is described as

 

This release adds support for the Uconnect 5” Radio Nav from the Fiat Group.


I am left wondering why I get a pop-up describing this as critical update for me when I own neither a Unconnect Radio Nav nor a car from the Fix-It-Again-Toni Group. Perhaps a bit of hyperbole from TomTom support.

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Zsolt
Posts: 21,450
Kudos: 2,407
Solutions: 554
Registered: ‎16-10-2011
Location: United Kingdom

Re: Critical update - TomTom Home v 2,9,7,3256

Usually they don't include most of the actual fixes. Most probably "none of our business" :smileyhappy: But they never release an update to fix 1 thing...

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Apprentice Traveler
sueyung
Posts: 2
Registered: ‎15-08-2012
Location: United Kingdom

Re: Critical update - TomTom Home v 2,9,7,3256

The install fails on my windows 8 machine with error 1723 dll required to install could not be run  

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Staff
MikkoK
Posts: 5,069
Registered: ‎24-01-2013
Location: Netherlands

Re: Critical update - TomTom Home v 2,9,7,3256

Hi Sue,

I haven't ran into that particular error message, but I'd recommend you to check the FAQ at http://discussions.tomtom.com/t5/GO-x00-x10-x20-x30-x40-x50-HOME/FAQ-TomTom-HOME-installation-issues...

Cheers, Mikko
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Apprentice Traveler
clydebg
Posts: 2
Registered: ‎06-09-2014
Location: Canada

Re: Critical update - TomTom Home v 2,9,7,3256

I am getting the same Error 1723.  I have done the complete uninstall but the error occurs right after I select the language on the install. 

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Elite Voyager
Elite Voyager
dhn
Posts: 12,735
Registered: ‎01-03-2011

Re: Critical update - TomTom Home v 2,9,7,3256

See here:

http://www.java.com/en/download/help/error_1723.xml

 

 

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I am a moderator at Tomtomforums.com, an independent community of Tomtom customers. .....I am not a TomTom employee.
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Apprentice Traveler
clydebg
Posts: 2
Registered: ‎06-09-2014
Location: Canada

Re: Critical update - TomTom Home v 2,9,7,3256

I was unable to access the link above. 

 

What worked for me was changing the steps that are suggested in the TomTom support instructions for uninstalling Home.

 

They have step one as uninstall the software, and step two is to remove the files from; user...local and user...roaming. 

 

I reversed these steps and it worked.  Remove the files before uninstalling.

 

I talked to support and they said they are aware of the faulty instructions but have not changed the link yet.

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