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[rogdodge]

I am offered updates to update Premium Speed Camera France and Speed Camera France. As I will be travelling through France next month and I had heard of the camera issue in France, I thought I should carry out this update. But I have tried to update for the past few day and each time I get Internet Service had an Internal Error. Please try again later. After almost a week I am still getting the same error, although when I unselect these two choices I am able to successfully download other updates.

I thought it might be because I have a 730 GO, which is an older model. I have version 9.430

Any help will be appreciated.

[rogdodge]

I am offered updates to update Premium Speed Camera France and Speed Camera France. As I will be travelling through France next month and I had heard of the camera issue in France, I thought I should carry out this update. But I have tried to update for the past few day and each time I get Internet Service had an Internal Error. Please try again later. After almost a week I am still getting the same error, although when I unselect these two choices I am able to successfully download other updates.

I thought it might be because I have a 730 GO, which is an older model. I have version 9.430

Any help will be appreciated.

[Zsolt Elite Voyager]

Try to call the customer services. As long as your device won't show the camera locations, you are fine. And if it shows the Danger Zones, you are fine again. If you have the log from the error message, you could copy-paste it here.

[rogdodge]

ERROR: -500/#http://home.tomtom.com/download/Safety_Cam_FR_Premium.cab?type=poifile&id=362&file=Safety_Cam_FR_Pre... Error from server: Internal Server Error
Internal Server Error
Error code: HTTP 500
URL: http://home.tomtom.com/download/Safety_Cam_FR_Premium.cab?type=poifile&id=362&file=Safety_Cam_FR_Pre...
Additional information: info = [object]
info.method = [string] GET
info.resumeOffset = [number] 0
info.resumeDownloadEnabled = [boolean] false
info.entityID = [string]
info.file = [string] C:\Users\Roger\Documents\TomTom\HOME\Download\complete\safetycamera\Premium_Speed_Cameras_France\Safety_Cam_FR_Premium.cab
info.metaFile = [string] C:\Users\Roger\Documents\TomTom\HOME\Download\temp\5a1329f1de3254b3ac59488a338e0e64.tmp.meta
info.tempFile = [string] C:\Users\Roger\Documents\TomTom\HOME\Download\temp\5a1329f1de3254b3ac59488a338e0e64.tmp

Severity: 1105
Stack:
0. chrome://tthome/content/logic/netutil.js:97
return new ServerError(responseStatusText, -responseStatusCode, aChannel.URI.spec, undefined, additionalInfo);
1. chrome://tthome/content/logic/downloader.js:363
exception = NetUtil.isRequestSuccess(this._channel, aStatus, this._getRequestInfo());

Time: Fri, 13 Apr 2012 09:37:50 GMT

[Zsolt Elite Voyager]

I remember seeing this HTTP 500 errors, but usually with old maps. Don't want to blame it on the map though in your case, can be anything else.

[thailand]

Customor service calling ? Please you must try that... No answer....

[rogdodge]

Thank you, Thailand.

I have just emailed them with a Print Screen copy of the update page. Fingers crossed! 

[Zsolt Elite Voyager]

@thailand: They have much more calls than usual as not everybody follows the forum or actually some didn't receive or notice the e-mail about the mandatory update. Their lines are pretty busy. But soon it should ease up.

[rogdodge]

Yes, it does say they are busy. Which is why I thought it might be better to send an email with a jpg of the update page. I do not expect a reply until next week though. 

[thailand]

In Belgium you must wait at least 1 week before you get an automatic answer...

[thailand]

Fingers crossed......