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Apprentice Traveler
jw74
Posts: 2
Registered: ‎20-09-2012
Location: Australia

finding serial number

Hi all, is there a way to retrieve serial number online of my device. It was stolen  and I woiuld like to give the police the serial number but I have no record of it?? Is it in the account section?

Thanks

Justin

 

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Prominent Wayfarer
Predtor_XL350TM
Posts: 147
Registered: ‎11-05-2011
Location: US

Re: finding serial number

No, there isn´t .. :smileysad:

neither on pc due there is no "backup" option on "mytomtom" software in order to analize some log files..

 

so, i guess the less pain option is to buy new device and let no any valuable devices on sight inside car.

 

VIA 1535TM Navigator: BM22xxxxxx02 (23.8)
(On PC) MyTomTom Version = 3.2.0.1220
(On Device) Memory Used 3493.37MB Available 231.89MB
(On Device) Map Version: USA_ Canada_and_México Versión: v915.5123
(On Device) Apl. 12.065.1252068.84 SO:1229603
+++++++++++++++++++++++++++++++++
Android (HTC EVO 3D PG8600):
TOMTOM Mexico 1.1.1.

Nota: Yo hablo y escribo en Español tambien
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Community Manager
Ditte
Posts: 1,869
Registered: ‎07-06-2011
Location: Netherlands

Re: finding serial number

Hi jw74,

I've sent you a private message with your serial number.
Click the little envelope in the upper right hand corner to read the message. :smileyhappy:

All the best,
Ditte
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Niall
Posts: 1,839
Topics: 40
Kudos: 397
Solutions: 91
Registered: ‎20-01-2012
Location: France

Re: finding serial number

Would it not be better, that in future, (https://www.tomtom.com/en_gb/mytomtom/accountdetails/)  account details displayed the serial number of the device that is associated with the login email address.

 

1) With this information users can check that they are using the right account for their particular TT, especially if they have more than one. :smileyhappy:

 

2) Also if they have to return one for repairs, they can check with Customer Support that CS has transferred details if a refurbished model has been sent back to the customer.

 

3) If the device goes missing the serial number is available quickly for reporting purposes. :smileyvery-happy:



UK & IrelandUSA & CanadaAustralia & New ZealandFranceItaliaDeutschlandNederlandSouth AfricaSloveniaPolska
Device - START 20

App 12.071.1370596.84 (0) (2092, 12/09/2013) 

Map 'Europe' v937.5937 (9/2014)  

MyDriveConnect 3.3.0.1812 (09/10/2014) 

Windows 7 Home 32bit 

Firefox 29.0.1

Java SE 7 Update 67

Flash 15,0,0,189

Living in France

Losely based on Stefan's signature



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Apprentice Traveler
jw74
Posts: 2
Registered: ‎20-09-2012
Location: Australia

Re: finding serial number

Agree totally, it  would be a great idea!!!

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Community Manager
Ditte
Posts: 1,869
Registered: ‎07-06-2011
Location: Netherlands

Re: finding serial number

Good idea, Niall, I'll forward it for consideration. :smileyhappy:

-Ditte
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New Traveler
Dignardo
Posts: 1
Registered: ‎25-09-2012
Location: New Zealand

Re: finding serial number

Hi Ditte,

 

I am in the same scenario, where my tomtom was stolen out of my car.

Could you please be so kind as to check my account to see if the serial number for my XL was recorded?

 

Would appreciate it very much.

 

Thank you,

 

Jason

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Community Manager
Ditte
Posts: 1,869
Registered: ‎07-06-2011
Location: Netherlands

Re: finding serial number

Hi Jason,

 

I've sent you a private message.

 

All the best,

Ditte :smileyhappy:

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Apprentice Traveler
redpixel
Posts: 2
Registered: ‎30-09-2012
Location: US

Re: finding serial number

Hah, I'm in the same boat. My TomTom was stolen Thursday night.

 

Thanks!

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Master Traveler
BenElliott
Posts: 4
Registered: ‎02-10-2012
Location: United Kingdom

Re: finding serial number

My Via 135 doesn't seem to have a serial number. Where do I look?

"I am pleased to say that our results are very much in line with plan. All we have to do now is find out what the plan was."
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