Reply
Novice Explorer
canterstallion
Posts: 2
Registered: ‎01-10-2011
Location: United Kingdom
Accepted Solution

constant losing and regaining gps signal

my tomtom golive1000 is constantly losing and regaining gpa signal. does anyone know what is the possible problem?
Message 1 of 12 (6,408 Views)
Please use plain text.
Stefan
Posts: 4,949
Kudos: 1,047
Solutions: 222
Registered: ‎06-03-2011

Re: constant losing and regaining gps signal

It may be a corrupt QuickGPSFix file onto the navigation device. Do you have the myTomTom Support Application installed onto the computer and installed all available updates?

 

The myTomTom Support Application can be downloaded from the hyperlink below:

 

http://www.tomtom.com/getstarted

 

When all the updates are installed and the device is unable to get a lock on the satellites, try to perform a full reboot (all settings are kept).

 

  • Power on the navigation device;
  • Tap on the navigation screen;
  • Tap twice on the left arrow;
  • Tap on the 'Battery status' icon;
  • A percentage is displayed how much battery is left, when it displays less then 10%, connect the device to a power source;
  • Power off the navigation device;
  • Press and hold the power button for approximately 15 seconds untill you hear a drum roll sound, please wait untill the navigation screen is displayed;
Message 2 of 12 (6,405 Views)
Please use plain text.
Novice Explorer
canterstallion
Posts: 2
Registered: ‎01-10-2011
Location: United Kingdom

Re: constant losing and regaining gps signal

thank you for your reply! i have done a full reboot and it is working fine this morning! thank you!
Message 3 of 12 (6,389 Views)
Please use plain text.
Novice Explorer
Mike2
Posts: 4
Registered: ‎29-11-2011
Location: United Kingdom

Re: constant losing and regaining gps signal

That did the job for me! Thanks.
Message 4 of 12 (6,255 Views)
Please use plain text.
Novice Explorer
Bobby_TomTom
Posts: 4
Registered: ‎30-12-2011
Location: US

Re: constant losing and regaining gps signal

Seems to have worked for me I will drive with it later and see. Why aren't these instructions given with the device. Or on the get started web site inxstead of having to get it from a forum.

Message 5 of 12 (6,145 Views)
Please use plain text.
Stefan
Posts: 4,949
Kudos: 1,047
Solutions: 222
Registered: ‎06-03-2011

Re: constant losing and regaining gps signal

Hi

 

TomTom has a knowledge base on the TomTom website, its possible to find solutions by using keywords. The support webpage can be found on the following location:

 

http://us.support.tomtom.com/app/home/?Lid=4&locale=en_US

 

Glad to hear that the issue is solved,

 

Best wishes for the new year:smileyhappy:

Message 6 of 12 (6,126 Views)
Please use plain text.
Novice Explorer
Bobby_TomTom
Posts: 4
Registered: ‎30-12-2011
Location: US

Re: constant losing and regaining gps signal

I tried a soft reset and it doesn't fix the problem of losing the GPS. I have a new  Tom Tom 1535 and if I stay at home it works fine but once I start driving I lose the GPS and it usuallu doesn't come back. The whole point of a GPS unit is to give directions, not to seek a GPS lock on for 30 minutes.  How do you do a hard reset.

Message 7 of 12 (6,119 Views)
Please use plain text.
keefyboy
Posts: 299
Topics: 4
Kudos: 129
Solutions: 25
Registered: ‎11-09-2011
Location: United Kingdom

Re: constant losing and regaining gps signal

Message 8 of 12 (6,113 Views)
Please use plain text.
keefyboy
Posts: 299
Topics: 4
Kudos: 129
Solutions: 25
Registered: ‎11-09-2011
Location: United Kingdom

Re: constant losing and regaining gps signal

 

Hi,

 

Almost forgot the important bit. Tap settings and page forward to Factory Reset.

Good Luck.

 

Message 9 of 12 (6,111 Views)
Please use plain text.
Novice Explorer
Bobby_TomTom
Posts: 4
Registered: ‎30-12-2011
Location: US

Re: constant losing and regaining gps signal

The reason that a lot of people with this unit and others I might add are losing their GPS signals is not with the via 1535 itself. The windshields in many cars today including my Toyota are blocking the signals. If you google it, it will bring up articles on it. The car companies are blaming the GPS makers and vice versa. look at this link....

http://www.gpsmagazine.com/comments/000434.php  you may have to copy and paste it.

Message 10 of 12 (6,063 Views)
Please use plain text.