23-12-2012 03:13 PM
I've read numerous messages regarding this problem...obviously it's a huge problem all over the globe. My device won't even connect, much less start the update process. I've tried several times and have only been successful once, and I don't know how that happened. Has Tom Tom resolved this issue with a software fix, or is it still a huge problem? I read with horror the forum post listing about twenty different things to try...some of them I could probably accomplish, most of them I have no idea how to do, and would have to research each one just to know what to do. It's completely unacceptable to have to try all of those suggestions. It's going to be MUCH easier to just get rid of this thing and buy a different brand. Or just use my iphone map.
So does anyone know of an easy fix for my new Tom Tom, or is it going on ebay?
23-12-2012 03:31 PM
Welcome to the forum!
It is not a generally problem. Mostly the problems are due to the safety settings on your computer. Because many issues can cause this problem, there is no single and simple fix that could help.
Try to work through these instructions. They are written very well understandable:
18-10-2013 07:35 PM
PLEASE HELP ME!!!!! I have a tomtom via 1530. I want to check and buy new maps but mytomtom says the GPS is conected, but the TOMTOM HOME says IS NOT CONECTED.... I tryed all.... resert, change configuration from 4000 to 5000, update my all versions... all I tried almost 5 times each... but still not working... could you help me?
I used this GPS in San Antonio, Tx and works well..... then on summer I travel to San Francisco, CA and never get a valid signal... I tryed at Union Square, at other places, at Palo Alto... then I needed to rent a car WITH GPS when I had my own.
I need to know if I can use this GPS, if its possible that works well.
18-10-2013 08:38 PM - edited 18-10-2013 08:43 PM
Welcome to the site
The Via 1530 WILL NOT connect with Tomtom Home you must use MyTomtom
Some more suggestions :- Hopefully they will get you up and running.
With the no GPS Lock
Try A Drum-roll/ Soft start :- press and hold your on/off button until you hear a drum-roll sound then release the on/off button.
Note :- Some models also have a reset button for more Info see :- Drum-roll/Softstart
The first restart will take longer than normal
You won’t lose anything; It’s just like re-booting your PC
I use a Soft/drum-roll start as a matter of course after any upgrade large or small.
It’s also useful to keep in mind for sorting out most minor niggles......
Help others identify useful content :-
- If someone posted something that was helpful? Click the Kudos button.
- If someone answered your question? Click Accept as Solution.
Also have you tried clicking on the button at the top of the forum page ???
World phone numbers to contact Customer support :- Phone-numbers.
Other ways to contact TomTom Support :- How-to-Contact-support.
28-10-2013 06:55 PM
I'm using Firefox v24.0 and I had to update My TomTom to MyDrive. Also had to update Adobe Flash to lastest version. Works like a charm ever since. HTH
30-10-2013 10:10 PM