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Neophyte Explorer
db2005
Posts: 8
Registered: ‎22-06-2012
Location: US
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VIA 1605, GPS Signal, MyTomTom downloading update 19 hrs projected

Is there another source for the download?  I doubt its going to ever finish as it is so slow and 19 hours is too long not to expect a lost connection.

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Neophyte Explorer
db2005
Posts: 8
Registered: ‎22-06-2012
Location: US

Re: VIA 1605, GPS Signal, MyTomTom downloading update 19 hrs projected

now at 90% and 21 hours, its going up on both sides!

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Neophyte Explorer
db2005
Posts: 8
Registered: ‎22-06-2012
Location: US

Re: VIA 1605, GPS Signal, MyTomTom downloading update 19 hrs projected

Never mind, it finished downloading, now 40 minutes to install!!!!!!

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Neophyte Traveler
akobus
Posts: 3
Registered: ‎22-08-2012
Location: US

Re: VIA 1605, GPS Signal, MyTomTom downloading update 19 hrs projected

how did you even manage to start the download? I can't even get the promo code attached to my account/device

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Stefan
Posts: 4,949
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Registered: ‎06-03-2011

Re: VIA 1605, GPS Signal, MyTomTom downloading update 19 hrs projected

@akobus

 

If not already done, download and install the myTomTom Support Application:

 

http://www.tomtom.com/getstarted

 

Connect the device to the computer, the update page will open in the default browser where all available updates can be downloaded / installed to the device.

 

Activate the code

 

On the TomTom website, click on the green myTomTom menu button in the menu and click on 'Activate Code' after being logged in to the website. Follow on screen instructions to activate the code.

 

When there would be any issues to activate the code, contact the TomTom Support Team so they can activate it onto your account:

 

http://discussions.tomtom.com/t5/How-to-use-the-forum/How-to-Contact-support/m-p/292358#U292358

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Neophyte Traveler
akobus
Posts: 3
Registered: ‎22-08-2012
Location: US

Re: VIA 1605, GPS Signal, MyTomTom downloading update 19 hrs projected

@Stefan, Thank you for taking the time to reply but that's what the first approximately 1,200 emails from TomTom support said to do (and I've already done it). The problem is that I get an error message when entering the code that is printed on my product insert. I haven't been able to call on the phone due to work schedules not allowing me to call them when they''re open for phone support.

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Elite Voyager
Elite Voyager
dhn
Posts: 12,430
Registered: ‎01-03-2011

Re: VIA 1605, GPS Signal, MyTomTom downloading update 19 hrs projected

They are open Satudays, if that helps .......

 

866-486-6866.

-------------------------------------------
I am a moderator at Tomtomforums.com, an independent community of Tomtom customers. .....I am not a TomTom employee.
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Neophyte Traveler
akobus
Posts: 3
Registered: ‎22-08-2012
Location: US

Re: VIA 1605, GPS Signal, MyTomTom downloading update 19 hrs projected

I was sincerely hoping someone on the forum could assist me. Even if I get through on the phone to support, I fear I'll have to explain all over again that I've followed every direction they've given and am stuck with thiserror.

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Neophyte Explorer
db2005
Posts: 8
Registered: ‎22-06-2012
Location: US

Re: VIA 1605, GPS Signal, MyTomTom downloading update 19 hrs projected

I prefer Chorme for a browser, but, I think I got the thing to wokr with IE to start it up.

 

It launched updates under Chrome just fine.

 

I am not convinced they have the GPS acquire fixed in the 1605 yet, the update made it better, but, sometimes I can be halfway there before it fiugres out where it is;

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Niall
Posts: 1,848
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Registered: ‎20-01-2012
Location: France

Re: VIA 1605, GPS Signal, MyTomTom downloading update 19 hrs projected

[ Edited ]

@akobus
You will have to contact Customer Support as their bug infested URLs cannot cope with users actually entering promo codes.

 

To see how bad try to validate the URL using the industry standard verifier http://validator.w3.org :smileylol:



UK & IrelandUSA & CanadaAustralia & New ZealandFranceItaliaDeutschlandNederlandSouth AfricaSloveniaPolska
Device - START 20

App 12.071.1370596.84 (0) (2092, 12/09/2013) 

Map 'Europe' v937.5937 (9/2014)  

MyDriveConnect 3.3.0.1812 (09/10/2014) 

Windows 7 Home 32bit 

Firefox 29.0.1

Java SE 7 Update 67

Flash 15,0,0,189

Living in France

Losely based on Stefan's signature



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