25-04-2011 05:28 PM
I have owned 6 different TomTom devices in the past and have purchased 4 others for gifts to family members but the Via 1535TM by far is the worst TomTom model I have ever owned.
On my recent trip from Connecticut to New Jersey on the Easter Holiday weekend with rain and holiday traffic the experience was made much more frustrating by the TomTom and had to end up using my SmartPhone for part of the journey because the GPS was non-responsive.
GPS vendors like TomTom often complain that Smart Phones are eating into their customer base, given my past experience I can understand why some would rather throw the TomTom GPS in the garbage and use a smart phone instead.
The TomTom 1535TM was released WAY before it was ready to be shipped and I consider it unreliable to use for any major trips at this point.
Device BM2091A00773 (13.5)
App 10.156.662284.84 (2019, 3/25/2011), 0S 645329
GPS 2.16.201 88313, Boot 642776
Map USA_Canada_and Mexico" v860.3194
Language: English US
I Cannot believe TomTom STILL cannot do this:
All in all, my Smart Phone did a better job than my TomTom GPS and after a few more trips, I am going to decide if I want to finally kick my TomTom habit and stick to my Smart Phone -- this has been my worst experience ever with TomTom
25-04-2011 06:16 PM
I assume this is on top of all the missing features like Map correction,multiple way pointsm back up etc !
I am equally ticked at my TT 2505 TM! ! I have had mine since early Dec 2010 and several features still not working !
25-04-2011 06:40 PM
Self-map-correction is currently available on the VIA, just not correction sharing.
Under traffic preferences, there is an option to always reroute with traffic, always ignore, and ask to reroute. It sounds like Zo prefers "ask to reroute". The TM antenna uses clearchannel traffic which is far inferior to Google traffic (I don't know about Bing). If you want accurate traffic on a Tomtom, the HD traffic on the GO 2535M LIVE is much much better.
The travel via spot can be saved on models that support itinerary planning. Itinerary planning is not available on the VIA, but was promised as a feature addition in 2Q 2011.
Otherwise, I agree that the menu interface on the latest VIA and GO 2xxx models is unbearably slow, just like the absurd slowness that Tomtom introduced to the GO740 with the app 9.054 update. Hopefully Tomtom does something around this slowness in a future update.
25-04-2011 08:46 PM
I blame myself for not doing enough research.
I do not use the "reroute with traffic" option because it will do what I am afraid of and take me WAY off my route that is why I ask. I was HOPING the "info" button would allow me to see what the reroute entails, it does NOT.
last set of TomToms I had used Itinerary planning but you could NOT save those to your favorites. So, this required you to always go to another menu, this is very stupid UI decision. Let me plan an Itinerary but let me also save it as a favorite. I assume if/when the Via gets this option, it will be like it is on other models meaning no way to save a favorite.
I cannot stand the MyTomTom application
I am unsure if TomTom has a user experience VP, Manager or Team, but they all deserve to be fired because the user experience for the Via is just plain terrible. The product seems rushed out the door with little regard for the user and it is unexcusable that the product was released when it clearly can lock-up and needs to reboot.
I am very very PO's about the whole situation.
25-04-2011 09:13 PM
The problem is that TT had to abandon the Home2 program because they could no longer use the Fat 32 which was theresult of a law suit with Micro Soft !
I agree the units on the MyTT application should not have been released yet. What is worse is they know about the problems and released the new xx35 models without solving their problems ! I should have returned it but I have never had a problem with TT until now. I trusted them , try to be patient but have run out of patience !
I feel sorry for the Tech guys who try to deal with the complaints but all they can do is agree and understand your frustration ! I am wonder how people who are not tech savy handel this problem.
17-06-2011 03:22 AM
I just bought the 1530 TM at Costco, and I'm trying it out. The first thing that I noticed is that the user manual that is downloaded from the internet, is not for the same interface as my GPS. My device is missing several features, and worse there is no hint on what is shut down when moving, which seems to be quite a bit.
The features on the device are amazing, yet there is no intuative approach. I've lost the microphone that must be tapped to use the voice recognition, and with only a cursery user manual, that's not even for the actual interface, it's hopeless to end the frustration.
I want this to work, as the features and quality seem the best that I can buy for even twice the price. I don't mind even studying the manual to learn the the compexities, but the infor just isn't there. And from other comments on the forums, it seems that TomTom does not have the facilities in place to use this rollout, which is really a beta testing, to refine their interface.
It's a **bleep** shame.
17-06-2011 03:30 AM
Zo , Update You'r TT !
17-06-2011 06:09 AM
I'm the guy who said that the manual for the Via 1530 does not match the acutal interface of the product. And I did update and was told I have the latest version.
This is easy enough to verify. If someone attempted to write a comprehensive user manual, the discontinuities would become obvious and they could be rectified. Programing and technical writing is an art form. This manual and the interfaace seems to have been done by amateurs, and all of the features to not mesh. If there are workarounds there are too many and they are confusing.
It seems like the company just doesn't care. Get the model in hand and download the Manual. They don't match. Thousands of these devices will be returned unless this is dealt with. And the feature of "make your own menu" is a great idea, except the choices are trivial. How about something like "Go to Start" Right now I can't even get there if I try. And redefine the voice recognition for consistancy.
Really, guys I'm on your side. Make the effort make this great product workable.
17-06-2011 02:19 PM
Its not just TomTom it is a disturbing trend in all device makers
Take a look at the tablet world, there seems to be a mentality to get the hardware out before the software is ready because we can just update it later. the problem is that the updates take much longer than anticipated and is leaving users with a bad experience. Same goes for many cell phones (looking at you motorola)
My problem with TomTom specifically, is the LACK of communication. Fine, we see what you did, now, give us some more updates or if you want to play this frequent update game al la google Android, at least give us some key updates and then release a larger update.
I am not happy about any of the device makers but I have a high dependency on TomTom GPS and that just pisses me off