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Neophyte Explorer
hopewell
Posts: 4
Registered: ‎21-04-2012
Location: United Kingdom
Accepted Solution

Start 25 - orange/green light

Just connected my new tt via usb- no orange/green light?

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Zsolt
Posts: 21,272
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Registered: ‎16-10-2011
Location: United Kingdom

Re: Start 25 - orange/green light

Does it switch on at all? Not all the units have a led light. If it doesn't switch on, return it to the retailer.

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Supreme Trailblazer
eddie12
Posts: 95
Registered: ‎31-05-2011
Location: United Kingdom

Re: Start 25 - orange/green light

The Start 25 doesn't show a light - only a computer icon in the bottom left corner.

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Neophyte Explorer
hopewell
Posts: 4
Registered: ‎21-04-2012
Location: United Kingdom

Re: Start 25 - orange/green light

Thanks, I see the computer icon now - but how do I know when it is fully  charged?  I just disconnected after 8 hours and it will not turn on again without being connected to the computer.

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Zsolt
Posts: 21,272
Kudos: 2,387
Solutions: 554
Registered: ‎16-10-2011
Location: United Kingdom

Re: Start 25 - orange/green light

Even if you press the ON button for longer (say 20-60 seconds)?

Tip: Help others identify useful content by clicking the kudos thumbs, and by selecting the best answer to your question as the accepted solution


Report map errors (MSR Tool - link)
Actual devices: GO 820 Top Gear Edition, GO 825, Start 60, One XL, GO 600, GO 1000, VIA 120, VIA 135, TomTom Android; Old devices: TomTom WM, GO 530, XL IQ Routes LIVE
How to contact TomTom's Customer Services (link)
TomTom's Customer Services numbers (thx Niall) (link)
How to soft reset your device (link)


I am NOT a TomTom employee, just a user like others.
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Supreme Trailblazer
eddie12
Posts: 95
Registered: ‎31-05-2011
Location: United Kingdom

Re: Start 25 - orange/green light

To see the amount of charge, after you get it started, the computer icon will change to a battery icon, with the green part displaying the amount of charge.

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Neophyte Explorer
hopewell
Posts: 4
Registered: ‎21-04-2012
Location: United Kingdom

Re: Start 25 - orange/green light

Thank you Eddie 12, the icon doesn't change to battery, so guess it isn't charging - will try the car charger.

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Supreme Trailblazer
eddie12
Posts: 95
Registered: ‎31-05-2011
Location: United Kingdom

Re: Start 25 - orange/green light

Sorry hopewell, I should have made it clear that the sat nav must be disconnected from the computer to show the battery icon after start-up.

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Neophyte Explorer
hopewell
Posts: 4
Registered: ‎21-04-2012
Location: United Kingdom

Re: Start 25 - orange/green light

:smileyhappy:  Thanks again - all ok now, if it hadn't been for you I would've been high tailing it back to the shop!!

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Supreme Trailblazer
eddie12
Posts: 95
Registered: ‎31-05-2011
Location: United Kingdom

Re: Start 25 - orange/green light

Glad to hear you got it sorted - enjoy!

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