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Neophyte Traveler
LCompton
Posts: 3
Registered: ‎27-08-2013
Location: South Africa

Start 20 : Unable to download software drivers - source files missing

I recently purchased a TomTom Start 20 navigation device. When connecting to my PC it says the device is not connected and that I need to install the drivers. When trying to install the drivers it give me an error saying that the source files are missing. I've uninstalled and reinstalled several times. I've tried letting it search for it in Windows Update and selecting the folder under program files, but still gives the same error. I am using Windows 7. Please help!!

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Zsolt
Posts: 20,756
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Registered: ‎16-10-2011
Location: United Kingdom

Re: Start 20 : Unable to download software drivers - source files missing

Download the installer, right click, run as administrator.

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Elite Voyager
Elite Voyager
dhn
Posts: 11,888
Registered: ‎01-03-2011

Re: Start 20 : Unable to download software drivers - source files missing

Make sure it is NOT a USB 3 port you are trying to connect to.

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Neophyte Traveler
LCompton
Posts: 3
Registered: ‎27-08-2013
Location: South Africa

Re: Start 20 : Unable to download software drivers - source files missing

Where would I find the installer?

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Zsolt
Posts: 20,756
Kudos: 2,332
Solutions: 541
Registered: ‎16-10-2011
Location: United Kingdom

Re: Start 20 : Unable to download software drivers - source files missing

www.tomtom.com/getstarted

Tip: Help others identify useful content by clicking the kudos thumbs, and by selecting the best answer to your question as the accepted solution


Report map errors (MSR Tool - link)
Actual devices: GO 820 Top Gear Edition, GO 825, Start 60, One XL, GO 600, GO 1000, VIA 120, VIA 135, TomTom Android; Old devices: TomTom WM, GO 530, XL IQ Routes LIVE
How to contact TomTom's Customer Services (link)
TomTom's Customer Services numbers (thx Niall) (link)
How to soft reset your device (link)


I am NOT a TomTom employee, just a user like others.
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