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Neophyte Traveler
LCompton
Posts: 3
Registered: ‎27-08-2013
Location: South Africa

Start 20 : Unable to download software drivers - source files missing

I recently purchased a TomTom Start 20 navigation device. When connecting to my PC it says the device is not connected and that I need to install the drivers. When trying to install the drivers it give me an error saying that the source files are missing. I've uninstalled and reinstalled several times. I've tried letting it search for it in Windows Update and selecting the folder under program files, but still gives the same error. I am using Windows 7. Please help!!

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Zsolt
Posts: 21,059
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Registered: ‎16-10-2011
Location: United Kingdom

Re: Start 20 : Unable to download software drivers - source files missing

Download the installer, right click, run as administrator.

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Elite Voyager
Elite Voyager
dhn
Posts: 12,127
Registered: ‎01-03-2011

Re: Start 20 : Unable to download software drivers - source files missing

Make sure it is NOT a USB 3 port you are trying to connect to.

-------------------------------------------
I am a moderator at Tomtomforums.com, an independent community of Tomtom customers. .....I am not a TomTom employee.
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Neophyte Traveler
LCompton
Posts: 3
Registered: ‎27-08-2013
Location: South Africa

Re: Start 20 : Unable to download software drivers - source files missing

Where would I find the installer?

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Zsolt
Posts: 21,059
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Registered: ‎16-10-2011
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Re: Start 20 : Unable to download software drivers - source files missing

www.tomtom.com/getstarted

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How to contact TomTom's Customer Services (link)
TomTom's Customer Services numbers (thx Niall) (link)
How to soft reset your device (link)


I am NOT a TomTom employee, just a user like others.
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Apprentice Traveler
nortey
Posts: 2
Registered: Sunday
Location: Italy

my windows 7 can not detect my tomtom start 20 drivers why?

please help me solve this problem, because i can not make any installations any more

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YamFazMan
Posts: 4,995
Registered: ‎27-05-2011

Re: my windows 7 can not detect my tomtom start 20 drivers why?

[ Edited ]

Hi

 

@nortey 

 

Welcome to the site

 

If you are having Tomtom Network Driver Problems

 

Make sure you've got the latest version of the MyDrive application installed on your computer ..... How to install MyDrive

 

Have you updated your Windows 7 lately ???

The drivers have been removed from the latest install program, and now the MyDrive install uses the drivers from the Microsoft Driver Pool, updating Windows should refresh the Microsoft Driver Pool 

 

There's now a support FAQ about this.....  I have a “Driver not found” error when using MyDrive, what can I do?

 

Cut 'n' paste of Mikko's MyDrive FAQ post + Update

Click on the Spoiler Icon

Spoiler

Cut 'n' paste of Mikko's FAQ post and Update

 

 Incorrect or no Driver installed

 

You can confirm that this has happened and reinstall the driver if needed as follows:

Go to the Device Manager

XP/Vista/7: Click Start – right-click (My) Computer – choose Manage – Device Manager

Windows 8*: Press Windows logo key Win8 logo.jpg +X to open the Quick Link menu and click on Device Manager.

Locate your device listed as a Network Adapter

If you do not see your device listed, click on the icon on the left of Universal Serial Bus Controllers. The device will show up as an unknown device or as a mass storage device. To determine which is the correct device, you can disconnect the device and the respective icon should disappear.

Right-click the device and choose Uninstall

(Restarting your computer is recommended at this point)

Once the driver is uninstalled, soft reset (a.k.a drum roll reset) your device, while connected, by holding down the power button until you hear a drumming sound (ca 20 sec).

The driver will now be reinstalled

 

 

FAQ Update Starts here.

 

Since version 3.3.0.1756 MyDrive Connect installation file no longer includes the driver but the driver is installed from Windows Update. 

If Windows is unable to locate the driver or Device Manager shows an error coder 28

You can also download the driver from the Windows Update catalog and install it manually or download the TomTom NDIS driver (The link is too long to show: right-click and choose Copy Link or Copy shortcut to send it)

 

Note..... Its the same file which ever link you choose, the first link is to the Windows Update catalogue with the file description

The second link is straight to the driver installation file.

 

Extract the contents of the .cab archive to any folder in the computer, the desktop for instance

Two files are included, tomtom.inf and ttrndis.cat

Open Windows Device Manager (right click on Computer and choose Manage, then click on Device Manager on the left)

Right click on the TomTom device > Update drive software > Browse my computer

Click Browse and navigate to the folder where you saved the two files from the driver

Click Next and the driver will install

 

End

Other Options

Click on the Spoiler Icon 

Spoiler

Other options

 

Manually install Tomtom Drivers  Win 7 (The access to the Device Manager will be different on other Windows systems)

Plug your Tomtom in to the USB port and turn it on (device needs to be connected for the divers to show in Device Manager)

Click on the Windows Start button

Click on Control panel

Click on Device Manager

Click on Network Adapter

Note :- If there is a yellow question mark the driver is definitely missing or corrupt

Right click on TomTom (on my system it can be Tomtom, Tomtom #2, #3, #4 etc...) I own several Tomtom devices

Click Update Driver Software

Click Browse my computer for driver software

Click Let me pick from a list of device drivers on my computer

 

Now you have two options

(1)..... Choose the Tomtom driver Win 7 offers

(2)..... Un-Tick Show compatible hardware and find TomTom in the Manufactures column and choose a driver

( I'm only offered the one Driver)

Click NEXT

Click Close

Win 7 should now have installed the Tomtom Driver 

___________________________________________________

 

Automatically diagnose, fix and enable the Tomtom Drivers  

If you have installed MyDrive and are getting "No Device Connected" or Tomtom Network Driver errors

Try the Windows FixIt Centre for Hardware Device Problems It should diagnose, fix and enable the Tomtom Drivers automatically

 

Plug your Tomtom in to the USB port and turn it on (Your Tomtom device needs to be connected for Fixit to install the correct drivers) now run the Microsoft Fixit program from the blue link above and follow the on screen Instructions

_______________________________________________

 

Do you have you access to an earlier version of MyDrive (With the Device Drivers) ??? If "Yes"

Install  the earlier version, then run MyDrive and accept the offer to update

 

ATB YFM

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Other ways to contact TomTom Support :- How-to-Contact-support.

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Staff
MikkoK
Posts: 3,704
Registered: ‎24-01-2013
Location: Netherlands

Re: my windows 7 can not detect my tomtom start 20 drivers why?

Hi all,

Please, see the Connection to computer section in the updated FAQ at http://discussions.tomtom.com/t5/GO-800-1000-2000-series-Via/FAQ-MyDrive-troubleshooting-tips-PC-Win...

Cheers, Mikko
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Apprentice Traveler
nortey
Posts: 2
Registered: Sunday
Location: Italy

Re: my windows 7 can not detect my tomtom start 20 drivers why?

my question has been answered. thank you very much.

 

 

MY NEXT QUESTION IS, HOW CAN I FREE SPACE ON MY TOMTOM START 20?

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Zsolt
Posts: 21,059
Kudos: 2,365
Solutions: 550
Registered: ‎16-10-2011
Location: United Kingdom

Re: Start 20 : Unable to download software drivers - source files missing

You can't really. Chuck in an 8GB card and you are good to go.

Tip: Help others identify useful content by clicking the kudos thumbs, and by selecting the best answer to your question as the accepted solution


Report map errors (MSR Tool - link)
Actual devices: GO 820 Top Gear Edition, GO 825, Start 60, One XL, GO 600, GO 1000, VIA 120, VIA 135, TomTom Android; Old devices: TomTom WM, GO 530, XL IQ Routes LIVE
How to contact TomTom's Customer Services (link)
TomTom's Customer Services numbers (thx Niall) (link)
How to soft reset your device (link)


I am NOT a TomTom employee, just a user like others.
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