27-08-2013 10:04 PM
I recently purchased a TomTom Start 20 navigation device. When connecting to my PC it says the device is not connected and that I need to install the drivers. When trying to install the drivers it give me an error saying that the source files are missing. I've uninstalled and reinstalled several times. I've tried letting it search for it in Windows Update and selecting the folder under program files, but still gives the same error. I am using Windows 7. Please help!!
27-08-2013 10:54 PM
27-08-2013 11:26 PM
Make sure it is NOT a USB 3 port you are trying to connect to.
28-08-2013 08:19 AM
Sunday - last edited yesterday
Welcome to the site
If you are having Tomtom Network Driver Problems
Make sure you've got the latest version of the MyDrive application installed on your computer ..... How to install MyDrive
Have you updated your Windows 7 lately ???
The drivers have been removed from the latest install program, and now the MyDrive install uses the drivers from the Microsoft Driver Pool, updating Windows should refresh the Microsoft Driver Pool
There's now a support FAQ about this..... I have a “Driver not found” error when using MyDrive, what can I do?
Cut 'n' paste of Mikko's MyDrive FAQ post + Update
Click on the Spoiler Icon
Cut 'n' paste of Mikko's FAQ post and Update
Incorrect or no Driver installed
You can confirm that this has happened and reinstall the driver if needed as follows:
Go to the Device Manager
XP/Vista/7: Click Start – right-click (My) Computer – choose Manage – Device Manager
Windows 8*: Press Windows logo key +X to open the Quick Link menu and click on Device Manager.
Locate your device listed as a Network Adapter
If you do not see your device listed, click on the icon on the left of Universal Serial Bus Controllers. The device will show up as an unknown device or as a mass storage device. To determine which is the correct device, you can disconnect the device and the respective icon should disappear.
Right-click the device and choose Uninstall
(Restarting your computer is recommended at this point)
Once the driver is uninstalled, soft reset (a.k.a drum roll reset) your device, while connected, by holding down the power button until you hear a drumming sound (ca 20 sec).
The driver will now be reinstalled
FAQ Update Starts here.
Since version 184.108.40.206
If Windows is unable to locate the driver or Device Manager shows an error coder 28
You can also download the driver from the Windows Update catalog and install it manually or download the TomTom NDIS driver (The link is too long to show: right-click and choose Copy Link or Copy shortcut to send it)
Note..... Its the same file which ever link you choose, the first link is to the Windows Update catalogue with the file description
The second link is straight to the driver installation file.
Extract the contents of the .cab archive to any folder in the computer, the desktop for instance
Two files are included, tomtom.inf and ttrndis.cat
Open Windows Device Manager (right click on Computer and choose Manage, then click on Device Manager on the left)
Right click on the TomTom device > Update drive software > Browse my computer
Click Browse and navigate to the folder where you saved the two files from the driver
Click Next and the driver will install
Click on the Spoiler Icon
Manually install Tomtom Drivers Win 7 (The access to the Device Manager will be different on other Windows systems)
Plug your Tomtom in to the USB port and turn it on (device needs to be connected for the divers to show in Device Manager)
Click on the Windows Start button
Click on Control panel
Click on Device Manager
Click on Network Adapter
Note :- If there is a yellow question mark the driver is definitely missing or corrupt
Right click on TomTom (on my system it can be Tomtom, Tomtom #2, #3, #4 etc...) I own several Tomtom devices
Click Update Driver Software
Click Browse my computer for driver software
Click Let me pick from a list of device drivers on my computer
Now you have two options
(1)..... Choose the Tomtom driver Win 7 offers
(2)..... Un-Tick Show compatible hardware and find TomTom in the Manufactures column and choose a driver
( I'm only offered the one Driver)
Win 7 should now have installed the Tomtom Driver
Automatically diagnose, fix and enable the Tomtom Drivers
If you have installed MyDrive and are getting "No Device Connected" or Tomtom Network Driver errors
Try the Windows FixIt Centre for Hardware Device Problems It should diagnose, fix and enable the Tomtom Drivers automatically
Plug your Tomtom in to the USB port and turn it on (Your Tomtom device needs to be connected for Fixit to install the correct drivers) now run the Microsoft Fixit program from the blue link above and follow the on screen Instructions
Do you have you access to an earlier version of MyDrive (With the Device Drivers) ??? If "Yes"
Install the earlier version, then run MyDrive and accept the offer to update
Help others identify useful content :-
- If someone posted something that was helpful? Click the Kudos button.
- If someone answered your question? Click Accept as Solution.
Also have you tried clicking on the button at the top of the forum page ???
World phone numbers to contact Customer support :- Phone-numbers.
Other ways to contact TomTom Support :- How-to-Contact-support.