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Apprentice Explorer
Lenco
Posts: 7
Registered: ‎03-08-2012
Location: US

Problems downloading updates with My TomTom

[ Edited ]

I am unable to download the update as reported by My TomTom.  When I click on the Start Download button it changes color but nothing happens.

 

I have check for many solutions and have used IE, FireFox, Chrome and Safari.  They all respond in the same manner.

 

2535 M.

Windows 7

 

Lenco

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Elite Voyager
Elite Voyager
dhn
Posts: 12,420
Registered: ‎01-03-2011

Re: Problems downloading updates with My TomTom

Try doing a drum reset on the unit by holding the power button about 15 seconds till you hear the drum sound. Also clear the cache in the desktop's MyTomTom settings and save. Use the cable that came with the device. Use a usb port on the back of the computer.

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I am a moderator at Tomtomforums.com, an independent community of Tomtom customers. .....I am not a TomTom employee.
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Apprentice Explorer
Lenco
Posts: 7
Registered: ‎03-08-2012
Location: US

Re: Problems downloading updates with My TomTom

Drum Rolled

Cleared Cache

Original Cable

Tried different USB ports on two different computers

MyTomTom version is 3.2.0.700

I turned off AVG and Windows Firewall

 

Settings, Connections, Web connector port tests, 80 gives me an X and 443 gives me an X, however, I tried the microsoft test urls for port 80 and 443 and the pages displayed properly

 

Any more thoughts?

 

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Elite Voyager
Elite Voyager
dhn
Posts: 12,420
Registered: ‎01-03-2011

Re: Problems downloading updates with My TomTom

Try changing the port setting to 4001 in the desktop icon's settings...

-------------------------------------------
I am a moderator at Tomtomforums.com, an independent community of Tomtom customers. .....I am not a TomTom employee.
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Apprentice Explorer
Lenco
Posts: 7
Registered: ‎03-08-2012
Location: US

Re: Problems downloading updates with My TomTom

OK guys, what gives?

 

I have tried four computers (1 PC desktop, 2 PC Laptops and 1 MAC Laptop) two different networks at different locations and CANNOT get the update to download!!!

 

I installed the appropriate MyTomTom software on each computer, logged in, selected the update but when I click on the Start Download button nothing happens!  The button does show that it is a link and will change color from black to grey but that is it.  Nothing ever downloads!

 

I have tried different ports but it makes no difference.

 

Why why why does this have to be so difficult?

 

Is there another way to get this download?

 

Still looking for answers.

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Legendary Explorer
Average
Posts: 30
Registered: ‎18-05-2012
Location: Norway

Re: Problems downloading updates with My TomTom

Hi!

 

Had the same problem. My solution was to try different usb-cable untill i found one that worked (My mobil cable in my case(HTC)) Even the cable provided in the box did'nt work...

Windows 7 64 bit
Firefox 14

Tomtom Go Live 825

SD Card



Lives in Norway > Rogaland > Sandnes
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Apprentice Explorer
Lenco
Posts: 7
Registered: ‎03-08-2012
Location: US

Re: Problems downloading updates with My TomTom

Unfortunately the USB cable is not interchangeable.  It has a unique connector on the GPS side.

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Legendary Explorer
Average
Posts: 30
Registered: ‎18-05-2012
Location: Norway

Re: Problems downloading updates with My TomTom

Yes, a Micro usb, but that is not unike for TT devices. As I said, I use my usb-cable from my HTC cellphone. Standard usb in one end, and m-usb in the other end.

Windows 7 64 bit
Firefox 14

Tomtom Go Live 825

SD Card



Lives in Norway > Rogaland > Sandnes
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Apprentice Explorer
Lenco
Posts: 7
Registered: ‎03-08-2012
Location: US

Re: Problems downloading updates with My TomTom

[ Edited ]

No, it is not mico or mini or regular on the GPS side!  It is a propriatary magnetic connector.

 

My GPS is a 2535 M

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Legendary Explorer
Average
Posts: 30
Registered: ‎18-05-2012
Location: Norway

Re: Problems downloading updates with My TomTom

Okay. Sorry tho have mislead you then.

Windows 7 64 bit
Firefox 14

Tomtom Go Live 825

SD Card



Lives in Norway > Rogaland > Sandnes
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