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Novice Explorer
ll2buzz
Posts: 2
Registered: ‎06-01-2012
Location: Canada

Problem connecting to a mobile phone via Bluetooth with a Via 1530 1535

Hi all,

 

After using my Via 1530 1535 for several months my device no loger wanted to connect to my cell phone. I tryed to re-pair my device with my phone with advice from the technical support with no success.

 

I noticed that when trying to pair my phone indicated that it reconized my Tom Tom as 'BCM2070B0 UART Class 2, 26Mhz, B' and not as 'Tom Tom Via'.

 

The solution was simply to do a soft reset (press and hold the on-off button for 15 sec) of the Tom Tom device then proceed with re-pairing the devices.

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Sovereign Trailblazer
ghost_rider
Posts: 122
Registered: ‎03-01-2012

Re: Problem connecting to a mobile phone via Bluetooth with a Via 1530 1535


ll2buzz wrote:

Hi all,

 

After using my Via 1530 1535 for several months my device no loger wanted to connect to my cell phone. I tryed to re-pair my device with my phone with advice from the technical support with no success.

 

I noticed that when trying to pair my phone indicated that it reconized my Tom Tom as 'BCM2070B0 UART Class 2, 26Mhz, B' and not as 'Tom Tom Via'.

 

The solution was simply to do a soft reset (press and hold the on-off button for 15 sec) of the Tom Tom device then proceed with re-pairing the devices.


sounds like the tomtom cs told you right...did it work ?

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Novice Explorer
ll2buzz
Posts: 2
Registered: ‎06-01-2012
Location: Canada

Re: Problem connecting to a mobile phone via Bluetooth with a Via 1530 1535

Yes the solution did work but it was me that found the solution by searching on the site and found a document on how to do a soft reset so I tryed it and it worked.
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Sovereign Trailblazer
ghost_rider
Posts: 122
Registered: ‎03-01-2012

Re: Problem connecting to a mobile phone via Bluetooth with a Via 1530 1535


ll2buzz wrote:
Yes the solution did work but it was me that found the solution by searching on the site and found a document on how to do a soft reset so I tryed it and it worked.


great !..glad you got it working.

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New Traveler
pwnd
Posts: 1
Registered: ‎18-03-2012
Location: US

Re: Problem connecting to a mobile phone via Bluetooth with a Via 1530 1535

Thanks to OP for posting this solution.  I had the exact same issue come up a few days ago and after trying to re-pair my phone a few dozen times, I found your solution.

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New Traveler
buffalohead50
Posts: 1
Registered: ‎21-03-2012
Location: US

Re: Problem connecting to a mobile phone via Bluetooth with a Via 1530 1535

I just had to do the same thing. And it worked. Does anyone know why this happens?

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Novice Explorer
TA10
Posts: 5
Registered: ‎07-08-2012
Location: United Kingdom

Re: Problem connecting to a mobile phone via Bluetooth with a Via 1530 1535

hI all

Spent all afternoon trying to sort my bluetooth connection had all the same probs, but after reading this it was sorted out.

Thanks

From TA10

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Outstanding Explorer
soilman
Posts: 37
Registered: ‎11-07-2012
Location: US

Re: Problem connecting to a mobile phone via Bluetooth with a Via 1530 1535

Hmm, I had the same problem with pairing my TomTom to my phone - my Samsung Gusto which my TomTom recognizes as SCH-U365; my Samsung Gusto recognizes the TomTom as  BCM2070B0 UART Class 2, 26Mhz - but they won't pair. Tried soft reset of the TT - didn't help. So next I tried turning the phone completely off, then back on again, and then pairing happened.

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YamFazMan
Posts: 4,873
Registered: ‎27-05-2011

Re: Problem connecting to a mobile phone via Bluetooth with a Via 1530 1535

[ Edited ]

Hi

 

Try a Soft/drum-roll start :-  Link below.

 

http://uk.support.tomtom.com/app/answers/detail/a_id/6965/

You won’t lose anything

 

In the Bluetooth setting on the phone make sure the phone is set to always visible 

Make sure the TomTom unit looks for the phone and not the other way around.

 

Also read:-

http://uk.support.tomtom.com/app/answers/detail/a_id/3126/kw/phone%20Pairing

 

 

ATB YFM

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