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New Traveler
Villanueva
Posts: 1
Registered: ‎27-12-2011
Location: US

No satellite signal; Mytomtom support application doesn't recognize my gps.

My gps, Tomtom Via series, stopped receiving satellite signal a while ago and I tried to update the maps to see if the signal came back, but I found out that the Mytomtom support application does not recognize my gps. I tried to reset the gps by holding the button for 20 seconds until the drums came and by resetting to manufacture settings but nothing worked. When I plug the USB cable to my laptop and the gps, the only thing that pops out is the “autoplay” option and the support application still says, “Please connect your devise…” (Yes I connect the USB cable first and then turn on the gps). I’m able to explore the gps on my computer and see all the folders in it but that isn’t helpful (I guess). Any idea of what’s happening or how I can get my gps to receive satellite signal again?

Thanks.

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keefyboy
Posts: 299
Topics: 4
Kudos: 129
Solutions: 25
Registered: ‎11-09-2011
Location: United Kingdom

Re: No satellite signal; Mytomtom support application doesn't recognize my gps.

 

 

Hi,

 

It may seem a daft question but are you trying to get a signal inside the house? It locks onto a signal much better out side and sometimes it takes up to 30 mins. If you have Quickfix loaded it's much quicker to lock on. The more you use your device the quicker the fix.

 

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New Traveler
carol61
Posts: 1
Registered: ‎28-06-2012
Location: US

Re: software

My laptop is not recognizing the GPS system and as a result the computer is indicating that there is no connection.  I therefore cannot download maps, etc. although my computer said that there are no available updates.  What should I do?

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