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Apprentice Traveler
cocoloco
Posts: 2
Registered: ‎26-03-2013
Location: United Kingdom

New TomTom start 20 - switches itself off

I bought a new TomTom Start 20 last week.  I did all the updates, charged it for over 3 hours via USB and when I tried to use it, it just starts up for a few seconds, then switches itself off.  I haven't even been able to use it once.

 

First time, I managed to get as far as it calculating the route.  Then it turned off.  Decided to charge it for longer just in case.  Now I can't even get it to go past the start screen without it going black.

 

Tried resetting it, had the same. 

 

Seems a bit off for a brand new device to be doing this!  Any ideas?

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AndiAndi
Posts: 6,946
Kudos: 1,316
Solutions: 336
Registered: ‎28-06-2012

Betreff: New TomTom start 20 - switches itself off

Hi cocoloco,

 

Welcome to the forum!

 

Try to charge with an other cable, yours might be broken.

If this doesn´t help the battery seems to be faulty. Best is to bring the device back to the seller then for replacement.

 

Greetings

Andreas

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YamFazMan
Posts: 5,195
Registered: ‎27-05-2011

Betreff: New TomTom start 20 - switches itself off

[ Edited ]

Hi

 

Plug it into your USB port

 

Try a Soft/drum-roll start :-  Link below.

 

http://uk.support.tomtom.com/app/answers/detail/a_id/6965/

You won’t lose anything

 

Then with the unit still plugged in

 

On the menu screen

Tap <Settings>

Tap left cursor twice

Tap Battery status

 

It will show the charge state of the battery and whether its charging or not

As a rough guide if the green battery icon shows a black two pin plug inside a circle the lead is OK

 

ATB YFM  

 

 

 

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Apprentice Traveler
cocoloco
Posts: 2
Registered: ‎26-03-2013
Location: United Kingdom

Betreff: New TomTom start 20 - switches itself off

Thank you for the quick replies.  I'll try this when I get home tonight.  If it still doesn't work, I'm off back to the shop!

 

Seems awfully odd for it to happen.  Is the charging issue a common on in these models?  It seems to come up a lot on google search!

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