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Apprentice Traveler
Asghan
Posts: 2
Registered: ‎02-03-2012
Location: Brazil

My tomtom 1535 stopped working!!!Help

I dont know whats happening, but i've been travelling around USA and this is the second time that my 1535 stopped working, the first time i've just swapped it in the store.

What happens is when i hold the on my device doenst start, i've tried to double tap then press, press for 10 secs, 15 secs, 30 secs,even one minute!!

What should i do? I mean, I really liked the device, but this is the second time that happens in a 5 day window!!!

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New Traveler
donfoleone
Posts: 1
Registered: ‎31-01-2012
Location: United Kingdom

Re: My tomtom 1535 stopped working!!!Help

[ Edited ]

I just had the same problem with my Start 20.  It was fine last night, switched off when I arrived at destination, this morning, dead.

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Elite Voyager
Elite Voyager
dhn
Posts: 12,375
Registered: ‎01-03-2011

Re: My tomtom 1535 stopped working!!!Help

Battery charged?

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Apprentice Traveler
Asghan
Posts: 2
Registered: ‎02-03-2012
Location: Brazil

Re: My tomtom 1535 stopped working!!!Help

Yeap, it is connected to my laptop for about 5 h and still not working

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New Traveler
hanz
Posts: 1
Registered: ‎22-05-2012
Location: Canada

Re: My tomtom 1535 stopped working!!!Help

My Tomtom is is new, i got it in Feb 2012 but i just used it recently, my 1535 just stopped working, it doesn't start evven if i long press the start botton. What should i do?

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Elite Voyager
Elite Voyager
dhn
Posts: 12,375
Registered: ‎01-03-2011

Re: My tomtom 1535 stopped working!!!Help

Does it start if connected to a power source like the computer or car?

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Novice Explorer
Nameerf
Posts: 6
Registered: ‎22-05-2012
Location: US

Re: My tomtom 1535 stopped working!!!Help

Ditto - My device stopped working during a trip, and now seems to be in a reset loop. It initializes but will not go to the first user screen.
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Elite Voyager
Elite Voyager
dhn
Posts: 12,375
Registered: ‎01-03-2011

Re: My tomtom 1535 stopped working!!!Help

Have you tried resetting it by holding the power button about 15 seconds till you hear the drum sound?

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Novice Explorer
Nameerf
Posts: 6
Registered: ‎22-05-2012
Location: US

Re: My tomtom 1535 stopped working!!!Help

Yes, many times. To no avail.
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Elite Voyager
Elite Voyager
dhn
Posts: 12,375
Registered: ‎01-03-2011

Re: My tomtom 1535 stopped working!!!Help

Okay....... try this procedure (called 'Recovery Mode')

 

Connect your unit to the computer.

 

Hold the power button until you get the drum sounds AND KEEP HOLDING it a further 10 seconds or so until you get to a screen with lots of rows of information on a black background. This is the diagnostic screen.

 

Now then, 3 QUICK taps on the power button (half a second apart).

 

You should now see a screen with a gear on it. And the last known good application should automatically be sent to your unit.

 

Open the MyTomTom web page, wait a few seconds, and you should now (under new items) get offered the most recent application. Go for the download again..

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