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Registered: ‎10-05-2012
Location: United Kingdom

How to Change to new device in MyTomTom


I just bought a TomTom 825 to replace my TomTom 530.


1. I do not know how to change my device in MyTomTom

2. TomTom Home (latest) does not recognise my new 825.


Thank you for your help


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Registered: ‎16-10-2011
Location: United Kingdom

Re: How to Change to new device in MyTomTom

Technically the software should do it automatically. Try to login on the web site, top right corner, green MyTomTom button, with your old account details. The system should offer you the option to swap. If that doesn't work out, give a call to customer services.

Tip: Help others identify useful content by clicking the kudos thumbs, and by selecting the best answer to your question as the accepted solution

Report map errors (MSR Tool - link)
Actual devices: GO 820 Top Gear Edition, GO 825, Start 60, One XL, GO 600, GO 1000, VIA 120, VIA 135, TomTom Android; Old devices: TomTom WM, GO 530, XL IQ Routes LIVE
How to contact TomTom's Customer Services (link)
TomTom's Customer Services numbers (thx Niall) (link)
How to soft reset your device (link)

I am NOT a TomTom employee, just a user like others.
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