25-08-2012 07:15 PM
When I connect me device to my computer, it doesn't connect to tomtom and therefore won't allow me to install any updates. I have tried rebooting my device until I hear drum sound but no joy. I have also tried to uninstall and then reinstall get started home support on computer.
25-08-2012 08:41 PM
The newest generation of navigation devices require the myTomTom Support Application to be installed, if not already done, download and install the myTomTom Support Application from the TomTom website:
08-12-2013 12:59 PM
not the best answer but -
Try a different computer
I tried on my laptop for hours and finally gave up. Tried on my desktop and bam - worked first time! Both windows 7 with firefox so it must be a USB issue.
04-06-2014 04:57 AM
So many issues I just coudnt get to tom go 500 conected to my windows 7 acer computer tried everything. so I I used Time travel instead , hooked my old 10 year old xp computer and presto it works. I sugest to all others that have the same problem get another computer and give it a try or use time travel such I did myself and boot the old beast up.
to Tomtom: seriousley dudes, I would re-evaluate all the IT department and get your act together .