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Apprentice Traveler
Gert
Posts: 2
Registered: ‎22-02-2012
Location: Austria
Accepted Solution

Contact Tomtom

I know that sounds a bit ridiculuos but could anybody tell me how to contact TOMTOM by email ? I am not able to find  link to the contact adress and on the support page a am caughth in an endless loop without any hint.

Thanks for help - I can't believe that TOMTOM cannot be contacted by email (?)

Gert

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Lupus1
Posts: 5,479
Topics: 21
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Registered: ‎21-09-2011
Location: Germany

FAQ - How to contact TomTom customer service

Hi Gert,

 

to contact TT's customer service please go to their support page. I've done the following guide using the UK page but you can change any time to your own countries support page if you'd like to.

 

http://uk.support.tomtom.com

 

On that page click on "Contact us" and afterwards select your device. After having selected your device you should be shown the possibilities to contact them by either e-mail or phone them or to chat with them in some cases.

 

contact_CS_1a.jpg

 

 

 

 

 

 

 

Regards

Lars.

____________________________________________________

TT XL•S LIVE IQ Routes Edition (Text-to-Speech)
map/Europe_North 875.3613
TT Start 60
map/Europe 910.4964
TT GO 6000
map/Europe 926.5515

TT Runner Cardio watch

TT Home 2.9.7.3256
MyDrive Connect 3.3.0.1317
MySports Connect 1.3.9
Win8 64bit


-------------------------------------------------------------------------------------------
I'm no TT employee but just a customer trying to help
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Apprentice Traveler
Gert
Posts: 2
Registered: ‎22-02-2012
Location: Austria

Re: Contact Tomtom

Thanks !

I was on the same procedure as described - but did not catch the link to the email/phone section (it is not underlined as all other links on that page...)

regards

Gert

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Revered Voyager
sallor225
Posts: 2,198
Registered: ‎29-04-2011
Location: US

Re: Contact Tomtom

[ Edited ]

They seem to have changed their support so it better targets different device users. It is a bit more work but should yield better support.

 

Nice work Lars!

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TomTom XXL 540TM Minneapolis/St. Paul, MN traffic
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Legendary Explorer
kuerten
Posts: 42
Registered: ‎04-03-2012
Location: US

Re: Contact Tomtom

Nice and complete information.  That would answer all followup queries.

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Novice Explorer
Huguette
Posts: 7
Registered: ‎20-03-2012
Location: Canada

Re: Contact Tomtom

Gert,

 

When you say, identify your devicce, do you mean the phone (iPhone 3) or TomTom licence?

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New Traveler
Dice
Posts: 1
Registered: ‎08-05-2012
Location: US

Re: Contact Tomtom

[ Edited ]

I am having the same trouble. They obviously don't want to be contacted.

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Revered Voyager
sallor225
Posts: 2,198
Registered: ‎29-04-2011
Location: US

Re: Contact Tomtom

Use your serial number.

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TomTom XXL 540TM Minneapolis/St. Paul, MN traffic
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Apprentice Traveler
bushpig
Posts: 2
Registered: ‎09-05-2012
Location: United Kingdom

Re: Contact Tomtom

For some reason TT aren't answering their phones, and you cant email them either, this GPS signal cockup is taking presidence......!!

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Lupus1
Posts: 5,479
Topics: 21
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Registered: ‎21-09-2011
Location: Germany

Re: Contact Tomtom

Hi,

why can't you e-mail them? That should be possible at least. Only it'll take up to 5 days until you'll get an answer. To email them just click on the part "e-mail us" and then on "send a new email". Then a new window should be opening to enter the problem description and the possibility to attach files. After clicking on send there it should be sent.

Also I've heard from users that they tried it just multiple times to phone them until it worked but sometime they got through.


Regards
Lars.
____________________________________________________

TT XL•S LIVE IQ Routes Edition (Text-to-Speech)
map/Europe_North 875.3613
TT Start 60
map/Europe 910.4964
TT GO 6000
map/Europe 926.5515

TT Runner Cardio watch

TT Home 2.9.7.3256
MyDrive Connect 3.3.0.1317
MySports Connect 1.3.9
Win8 64bit


-------------------------------------------------------------------------------------------
I'm no TT employee but just a customer trying to help
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