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Apprentice Traveler
bens
Posts: 2
Registered: ‎01-02-2012
Location: Australia

Battery life

My 14 month old GO1050 unit will shuts down as soon as I disconnect external power source. TomTom will not help because unit is out of warranty. Is this typical of TomTom quality?

Does anyone know if I can change the battery or if there is somewhere in Melbourne, Australia where I can get it done?

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Lupus1
Posts: 5,479
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Registered: ‎21-09-2011
Location: Germany

Re: Battery life

Hi,

 

please access your preferences menu first. There may be the option set to turn the device off automatically if power supply is being lost. Please unmark this option and check again.

 

 

Regards

Lars.

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I'm no TT employee but just a customer trying to help
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Apprentice Traveler
bens
Posts: 2
Registered: ‎01-02-2012
Location: Australia

Re: Battery life

hi Lars,

Ticking or unticking this preference makes no difference. Battery status shows 80% and green light is on but unit shuts down as soon as external power is disconnected.

Regards, Bens

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Outstanding Explorer
agentss
Posts: 34
Registered: ‎28-01-2012
Location: US

Re: Battery life

Don't forget if you have a unit that the battery life has become shorter and shorter(down to 5 Min. or less) you should A. upgrade to a new model or B. replace the battery BEFORE the unit stops working and will not restart.  The unit is intended to operate WITH a functional battery holding a reasonable charge OR in theary with NO battery installed but not a dead battery that will not charge.  (I speak from expierence and learned the hard way with  TomTom 720).  The good news if you need a battery they are fairly inexspensive and you can pay a nominal fee for the install/upgrade to a Pro. or a kit is normally provided to do it your self.

 

*** changing your own battery will VOID the TomTom waranty ***

If under warranty call Tech. support ASAP. 

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Lupus1
Posts: 5,479
Topics: 21
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Solutions: 320
Registered: ‎21-09-2011
Location: Germany

Re: Battery life

Hi Bens,

 

that sounds very much like a broken battery. As agentss already described it usually is fairly inexpensive to purchase a new battery and let it be exchanged if you do not want to do it yourself. If you decide to install a new battery there are a few things to be looked after:

 

  • the original battery has 1000mAh and 3.7V
  • make sure that you don't leave the device in your car if it's either getting very cold or very hot as that will shorten your battery's life.
  • Don't discharge your battery completely as that will damage the battery.

 

Those above are only the most important things

 

 

Regards

Lars.

____________________________________________________

TT XL•S LIVE IQ Routes Edition (Text-to-Speech)
map/Europe_North 875.3613
TT Start 60
map/Europe 910.4964
TT GO 6000
map/Europe 926.5515

TT Runner Cardio watch

TT Home 2.9.7.3256
MyDrive Connect 3.3.0.1317
MySports Connect 1.3.9
Win8 64bit


-------------------------------------------------------------------------------------------
I'm no TT employee but just a customer trying to help
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laz45
Posts: 831
Kudos: 354
Registered: ‎10-09-2011

Re: Battery life

One idea

http://www.batteryship.com/htmlos/htmlos.cgi/batteryship/catalog.html?vendor=TomTom&line2=GPS+Batter...

 

Check for your specific model the model finder,this is only one of a few good replacement battery sites

As mentioned before,most of these are kits that include tools for a DIY replacement 

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Zsolt
Posts: 21,285
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Registered: ‎16-10-2011
Location: United Kingdom

Re: Battery life

@bens: Answering your question about is it being typical Tomtom quality, YES, it is. However a lot depends on the usage as well. ANYTHING charged from a car charger has significantly less lifespan than a regular charger. I can tell this from many years of experience.

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Neophyte Explorer
beiker
Posts: 44
Registered: ‎01-02-2012
Location: United Kingdom

Re: Battery life

14 months is a typical life span of batteries. It also depends on the usage. I think its best to just purcahse a new battery and you're good to go. 

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Outstanding Wayfarer
chrisjw37
Posts: 56
Registered: ‎18-03-2011

Re: Battery life

They are pretty crap batteries.

my 520 did it within warrenty but TT refused to assist me.

 

however I used it for another 4 years, still works, crap batteries, crap TT service

Mr Chris
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Outstanding Explorer
agentss
Posts: 34
Registered: ‎28-01-2012
Location: US

Re: Battery life

I read that many of the replacement batteries have longer life as a added benefit.

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