GO 800 / 1000 / 2000 / Via / Start 20 and 60 Series (MyTomTom)

[Chubberoo]

Couldnt really see where to put this, but wondering if anyone can help anyway. I bought the VIA 120 last week, and came on here yesterday with the GPS issue which Ive now finally sorted. Once regisitered, it gave me a welcome voucher for £8 which, as some might know, basically gets you a "voice" for your satnav. Now Ive put the voucher code in, but it takes me to a page to pay, where by you can only click on a card to put your details in, however as the voucher covers this I dont need too but I cant get any further. Anyone have any idea about how to get around this?

[Lupus1 Elite Voyager · Accepted solution]

Hi,

you can only use the voucher in the webshop for any contents. The sum of your purchase has to be larger than the value of your code. There should be an option to enter the code but it'll only work if your purchase values at least £8.01.


Regards
Lars.

[bouffard]

I just purchased my tomtom and was told that there would be a $10.00 voucher to purchase anything,but never found the code. could you please tell me what it is or where I can find it?

[Lupus1 Elite Voyager]

Hi bouffard,

that code will be sent to you after you registered your device with TT. You'll be able to use that voucher on every purchase you do as long as the sum of the purchase values more than the voucher. The code will be sent to your e-mail address you registered your device to.


Regards
Lars.

[TehPwny]

Hi 

i just got the xxl classic for christmas and recieved a voucher. I attempted to purchase 3 voices for my tomtom which came to a total that was over the voucher amount (i assume i will pay the excess) but whenever i try to redeem the code it says it is incorrect, i am aware it is case sensitive and have tried everything.

please help

[AndiAndi]

Hi TehPwny,

Welcome to the forum!

Please call customer support. They can help:

0800 980670

Monday - Friday: 10:00 to 19:30 GMT+1

Greetings

Andreas

[davsee]

How soon should this voucher be issued? I purchased a new Start 20 yesterday, connected to mytomtom as soon as I got it out of the box and not yet received any emil from Tomtom with my voucher code. I have downloaded the updates today but still not received any voucher.

[AndiAndi]

Hi davsee,

You should have already received your voucher. Best is to contact customer support. They can check this:

http://uk.support.tomtom.com/app/contact

Greetings

Andreas

[Salva]

I have a welcome voucher but I can't use it, when I try the system says it's lapsed: how can I reactivate it?

Thanks in advance

[Stefan Elite Voyager]

@Salva

Contact the TomTom Support Team

http://discussions.tomtom.com/t5/How-to-use-the-forum/How-to-Contact-support/m-p/292358#M22