08-04-2012 04:55 PM
This nonsense is legendary. Some one should be fired and customer service replaced. After conducting several updates because of current issue now unit states contact customer support. Ever try that one? Oh update is simple. Get real. Anyone been successful yet?
08-04-2012 05:35 PM
Maybe temporary server issue due to the high demand now. You could try to empty the cache and/or doing a soft reset on the unit.
08-04-2012 06:56 PM
I Il vous faut installer une mise à jour logicielle importante sur votre GPS dès maintenant (11.037). Cette mise à jour est essentielle pour garantir le bon fonctionnement de votre appareil. Cette mise à jour est actuellement disponible via MyTomTom. L'opération est simple et rapide. Pour obtenir des instructions détaillées, merci de vous rendre sur http://www.tomtom.com/389. Nous vous présentons toutes nos excuses pour le désagrément occasionné. Nous faisons notre maximum pour vous assurer une navigation optimale. Cordialement, L'équipe TomTom
C'est du sérieux ou non, moi update vers 11.037 reste "frozen" après le download, à l'aide please !!!!
08-04-2012 09:47 PM
09-04-2012 12:12 AM
Yep - this outfit is obviously Government owned and run. Same "Mandatory update" downloads again, and again, and again ...... all the time saying "Your device is up to date, no updates awaiting installation".
Windscreen suction cup failed after 7 months or so - dealer says "Accessory, not under guarantee". Device froze 3 times within first 6 months - a week each time to fix.
VERY poor product quality, ABYSMAL "on the ground" support and one of the top 10 world's WORST websites. This is my second attempt at a reply - first one was cut off when the website decided I really needed to be on another page.
I think you can guess - never another TomTom. They're pure, unadulterated rubbish.
Incidentally, after you've downloaded the "Mandatory update", delete TomTom from your startup menu. It pops up every startup to tell you you have updates. Which you don't.
RUBBISH! RUBBISH! RUBBISH!
09-04-2012 12:22 AM - edited 09-04-2012 12:24 AM
- Have you tried to call TT directly about the suction cup? They might get it sorted for you. Don't know how is it in NZ, but in the UK within the first 28 days the dealer is responsible, after that TT.
- Windows PC's hang up, Microsoft's web site is not the best ever, yet never hear anyone complaining. Unfortunately nothing is perfect. Other brands have their flaws as well.
- You don't have to have the MyTT running all the time...just fo to the settings:
- Windows Live Messenger runs automatically, no comlaint; Skype...no complaint; Java updater running, no complaint; Adobe updater...you've guessed it...
09-04-2012 12:40 AM
After multiple attempts unit states something has gone wrong contact customer support. Well did that and get the standard script it is an easy install etc. The whole process including the root cause statements is of serious concern. The whole process is faulty and of disrespect to the persons who thought they purchased a quality product. A programmer who missed lead year suggests that he/she needs to be reeducated. But what the heck I only paid almost 200 dollars for the gps, what does he expect. How about truth, respect and support quality. Still a brick, still not working, but TOMTOM has my money. Thanks for you comments, now try being the person stuck with the non-working item. Went to Walmart today to get the never failing atlas. At least that has maps! come on no TOM TOM CUSTOMER SUPPORT!
09-04-2012 01:21 AM - edited 09-04-2012 01:22 AM
Did you follow the steps here: http://uk.support.tomtom.com/app/answers/detail/a_
Best to try it with Google Chrome or Opera. Using IE in default mode or Safari can produce this sort of issues.
17-08-2012 10:54 PM
Well here we are once again. Unit failed completely after 1 year and 2 weeks. Power supply stuffed. Dealer refuses any support (1 year guarantee, of which about 4 weeks was spent in "repair", only to receive a "refurbished unit" instead of what I purchased). Interesting to note that these boards are full of people who purchsed one unit new, had faults and then received refurbished units in exchange - maybe TomTom doesn't manufacture anymore...they just repair and shuffle the same old units around. NZ Consumer Guarantees Act test cases allow a life of 2 to 3 years for a standard GPS - but I have to jump through the hoops to get this to court - the cost will be more than a new GPS. The lesson is clear...NEVER buy any electronic gear from a company which is not "on the ground" in your country. In this case, I'll write it off to experience, and just warn all those I can - NEVER NEVER NEVER buy TomTom. They're rubbish, their "Customer Service" is an oxymoron, and their retailers are just con artists. A good friend owns a company with 82 small rubbish/streetscape trucks - all of which were to receive GPS unit upgrades over the next month or so. I've relayed my experience to that friend - his request for tender was amended to specifically exclude TomTom. Small victory, but a victory nonetheless.