08-11-2013 12:31 PM
I have a go live 825. I amtrying to install the updates but it gets stuck at 99% and doe snot complete the update. The message that i should not diconect the device remains both in the web browser and the device screen.
I have reinstalled mydrive and deleted the browser cookies.
I tryed both in eexplorer and firefox.
How can this problem be solved?
09-11-2013 07:59 AM
20-01-2014 05:12 AM
It is such a shame that Tom Tom just can't get it right. The device is actually better than a Garmin but the software and the updating process is horrible. Tom Tom really needs to revamp their entire software platform to make their product competitive with Garmin.
I have been working to download map updated for over two hours and still the software gets stuck at 99%. Absurd at a 20+ mb/s download speed.
As I said the device is very good, the mounting system pathetic and the software horrible, Tom Tom also needs to concentrate on customer service as their web assistance is very poor.
I am going to disconnect my device after two more hours (that means 4 hours to update the maps) and if the device does not properly run ... it goes in the trash and I go back to Garmin.
20-01-2014 05:50 AM
20-01-2014 01:14 PM - edited 20-01-2014 01:14 PM
Some users are having problems with Mapshare files at the moment.
The Mapshare update is taking a long time to install, Tomtom are tying to fix this.
See :- Tomtom Post
Link to an earlier post :- Download Times
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