24-06-2012 03:41 AM
Have just got a VIA160 about a month ago....All seemed wonderful in GPS land until I lost all sound. The unit showed as being muted. Tried various ways of un-muting, selecting new voices, hot reset etc - nothing appeared to work. Found the only way to get the sound back was to do full reset (power button in for 20 sec) The unit worked fine for another week then had the sound get permanently muted again. This time with a full factory reset I didn't get the drums and when it eventually restarts the speaker icon is still muted. It is like the firmware is permanently muted. I tried a couple of resets now. Still the same - no sound before/during/after a reset.
I had let the unit update using My Tom Tom so the firmware is current. Has anybody else experienced this? I'm awaiting an email back from support...but it's the weekend and I'm impatient )
Solved! Go to Solution.
24-06-2012 09:51 AM
24-06-2012 11:00 AM
Thanks for your quick help. So far it hasn't been successfull in removing the muted speaker. The TT appears to do a reset but the drums can't be heard on the reset unfortunately. I've tried using Firefox and resetting pre and post. I'll check out the Solution for GPS and see how that goes. Thanks again.
24-06-2012 06:15 PM - edited 24-06-2012 06:16 PM
When you do a Drum-roll start there is a vertical Tomtom Logo which appears on the left side of the screen at the same time as the drum roll sounds. You could us this as a prompt to release the on/off switch.
24-06-2012 09:58 PM
Thanks for your reply. There is no sound at all unfortunately at all. I knew to release the button ) The full recovery should have worked - but it hasn't either . Looks like I will need to contact TT Support
24-06-2012 10:03 PM
The unit did the recovery (thanks that was excellent help) but still no sound. It shows like it is a program fault with the Muted Speaker Icon but getting no sound at all - even after the firmware recovery it looks like a hardware issue. The GPS reset didn't work either. Looks like I'll need to contact TT Support - Hopefully the support here in New Zealand wil be better than some of the experiences others have had Thanks again for you help.
25-06-2012 12:04 PM
TT Support (from Australia) very helpful. Basically if the unit won't do a full reset it needs to be sent back for repair
............so my VIA is being sent to Auckland. Hope this thread helps anyone else experiencing the same issue