GO 800 / 1000 / 2000 / Via / Start 20 and 60 Series (MyTomTom)

[Responder999]

After having my TomTom XL Live IQR stolen last week, I purchased a new Go Live 820 today.

Anyway, not too impressed that I have to use MyTomTom in place of TomTom Home, as I cannot see what is going on.

1: I connected my Go Live 820 to my pc at 6pm to download Latest Map Guarantee and at 7:40pm, it is still downloading, as far as I can tell.  Computer icon is displayed on TomTom screen and shows connected on MyTomTom but I cannot tell how much is remaining to be downloaded. I thought technology was supposed to get faster, not slower.

2: I am unable to see the "Mass Storage Device" in my computers directory so I can do my own manual backup, or re insert my own POI's I created on my XL device, like I could on my old XL Live. The directory address was F://TomTom.

Does anyone know how to see the Go Live 820 in your computers directory?

Thank you

[muffin]

1 -  sorry can't help

2 -  Im afraid you can not view it as a mass storage device.

You can backup POI's install my tomtom create an account, right click on tomtom icon in tray and click on add community content, you should see your POI's that you can download.

Hope it helps a bit

[Responder999]

Thanks for your info.

However, as stated. I created my own POI's on my old XL in which I copied to my pc for backup. This backup is stored on my pc's hard drive. Therefore, they cannot be downloaded from the community and I need to know how I can copy them to my new Go Live 820

[muffin · Accepted solution]

Ok go to add commuity content click add POI's click browse and upload file from your pc, then click install

[Responder999]

Thanks muffin, that helped

Would you be able to answer my number 1: issue on why, even though I have been trying to download my Map Guarantee Update, nothing seems to be happening?

Does this MyTomTom crap prefer Explorer or Firefox and I don't seem to be getting any joy using either and I've tried both on my pc and laptop.

PC running Windows XP and my Laptop running Vista

Regards,

[muffin]

Sorry can't help with 1 Try again tomorrow, regards to I.E. or Firefox I've had no problems with both.

Regards and good luck

PS

I also hate the fact that you can not view as a mass storage device, we should rebel

[Responder999]

Thanks Muffin,

2 Kudos for you for your help

[Car65]

hi same story live you got boken my Tom Tom XXL and not in trobkle with the new 820 Live. no way to update it connect the pc, it is recognized and then waiting for update stay there for days without any actions.

what hell is happening here did we pay for something not supported.

my feeling is that Tom Tom is too afraid to protect their devices hiding to system and forgot that we are customer that want to update maps as promisez

[Niall]

Your old TT XXL used TomTom Home, your new Live 820 requires MyTomTom download from here http://www.tomtom.com/getstarted

You will need to create a new account with a different email address
What internet browser do you normally use? If you still have difficulty connecting your new Live 820 consider downloading Chrome.

Il tuo vecchio TT XXL usato TomTom Home, il nuovo Live 820 è necessario scaricare MyTomTom da qui http://www.tomtom.com/getstarted

Sarà necessario creare un nuovo account con un indirizzo email diverso
Quale browser Internet si usa normalmente? Se avete ancora difficoltà a collegare il nuovo 820 Live in considerazione il download Chrome.