GO 800 / 1000 / 2000 / Via / Start 20 and 60 Series (MyTomTom)

[dave2951]

I have just carried out the latest Application update as per Tomtom on Home. On attempting to restart my Device it goes to the Tomtom Splash screen then a picture of a Device then simply back to the Splash Screen and will not go further. I have attempted the following.

1. Reset Device which it does but again same as above.

2. Delete and Install the Application

3. Charge the Battery for a significant period

What I do notice is that even after I have had the device not connected to a charging device for only a few minutes it then takes some 15- 20 minutes when on charge for the light to go from orange to green which I take it indicates charged. I need to sort this out as my warranty expires in a couple of weeks.

[danhague · Accepted solution]

Hi, you basically did the steps already. I suggest to call the tech support and troubleshoot with them for more steps. 

0845 161 0009 UK ; 866 486 6866 US

Good luck. 

[dhn]

Connect to Home. Plan a trip. When the routing is complete, disconnect properly from Home using the Device Disconnect icon.

See if that helps.

[dave2951]

Forgot to mention tried using Device through Home and Internet Explorer reports program not responding.

[dave2951]

Out of courtesy thought I would update contacted Tomtom Support who after one set of instructions failed took me through a format of the Device memory card and re install. Got to say I thought the sevice from them was very good and again a big thanks to this site.

[dave2951]

Well back with a problem Command and Control greyed out will not allow me to load computer voice stating wrong language which is set to English and operates on other voices.