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Apprentice Traveler
davidlloyd
Posts: 2
Registered: ‎10-09-2011
Location: United Kingdom
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Register new tomtom device

tried to register new tomtom to replace old tomtom device . In my tomtom page old device is still showing as current device can anybody advise how to overcome this problem thanks David.

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Stefan
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Re: Register new tomtom device

When trying to connect another device to a account which already has a linked device to the account, a message should normally be displayed asking that you want to activate the new device onto the account. If this isn't the case, please contact the TomTom Support Team so they can remove the currently activated device from the account, so you are able to connect and activate the newest device.

 

Click here to contact the TomTom Support Team

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davidlloyd
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Re: Register new tomtom device

Hi Stefan Many thanks for info best wishes David.

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snakecharmer147
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Registered: ‎14-09-2011
Location: United Kingdom

Re: Register new tomtom device

Similar problem, but I need to have 2 devices. My 520 crashed when downloading updates. I went out and bought  a new Start20, but could not add it to my account. I need to fix my 520 and use the updates for my Start20.

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Stefan
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Re: Register new tomtom device

Your welcome:smileyhappy:

 

I'm glad I could help

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Stefan
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Re: Register new tomtom device


snakecharmer147 wrote:

Similar problem, but I need to have 2 devices. My 520 crashed when downloading updates. I went out and bought  a new Start20, but could not add it to my account. I need to fix my 520 and use the updates for my Start20.


Do you want to replace the 520 with the Start 20 navigation device onto your account?

 

or

 

Do you want to fix the issue with the 520 so you can use it as a reserve navigation unit?

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snakecharmer147
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Re: Register new tomtom device

I want to fix the 520 and then keep the Start20 as a back-up. I would like to have both devices registered to my account. I only have one email address.

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dhn
Posts: 10,961
Registered: ‎01-03-2011

Re: Register new tomtom device

Do NOT use the same email address for both, trust me!

 

The email address does NOT have to be a real one, just in the proper aaa@ bbb.com format

-------------------------------------------
I am a moderator at Tomtomforums.com, an independent community of Tomtom customers. .....I am not a TomTom employee.
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Stefan
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Re: Register new tomtom device

Its not possible to have 2 devices on one account at the same time. Each device requires its own unique email adress.

 

I'd suggest to keep the 520 linked to your current myTomTom account since you are going to use this device as your primary unit. Otherwise the purchased services will be transferred to your new Start 20 device.

 

Its possible to create a free email account on:

 

Gmail

 

http://www.gmail.com

 

Hotmail

 

http://www.hotmail.com

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kishore
Posts: 1
Registered: ‎19-01-2012
Location: United Kingdom

Re: Register new tomtom device

i have buy new tomtom from pcworld model start25

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